Developing a Shared Services Culture that Maximizes Employee Performance and Increases Retention

Description: One advantage of the Shared Services design is that it allows leaders to develop a culture that is unique to the organization that often encompasses such tenets as continuous improvement, customer satisfaction, process quality, and rapid decision making, to name just a few. Creating and maintaining this unique culture requires constant attention and effort by the leadership or the Shared Services operation is at risk of becoming just another “corporate” function. During this Peercast, our feature company will share how they have gone about creating their Shared Services culture and what they have learned that may be beneficial to other Shared Services operations.

Peercast Poll Results

Poll Title: The Role of Shared Services Culture in Employee Performance and Retention

Background: One advantage of the Shared Services design is that it allows leaders to develop a culture that is unique to the organization that often encompasses such tenets as continuous improvement, customer satisfaction, process quality, and rapid decision making, to name just a few. Creating and maintaining this unique culture requires constant attention and effort by the leadership or the Shared Services operation is at risk of becoming just another “corporate” function. This poll looks at the type of Shared Services culture existing at companies and the influence culture has on employee performance and retention.

Poll Question: Which response best describes the culture within your Shared Services organization?


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  Very similar to the overall corporate culture 28%
  Distinct shared services culture modeled by strong Shared Services leaders 41%
  Modeled on corporate culture, but improved 21%
  Culture is still being formed 10%
  Other (please comment) 0%
  Not Applicable 0%

Poll Question: Which response best describes the culture within your Shared Services organization with respect to the influence it has on maximizing employee performance and retention?


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  Significant positive influence 41%
  Moderate positive influence 41%
  Limited positive influence 7%
  Neutral 7%
  Negative influence 3%
  Not Applicable 0%