Developing a Shared Services Culture that Maximizes Employee Performance and Increases Retention

Description: One advantage of the Shared Services design is that it allows leaders to develop a culture that is unique to the organization that often encompasses such tenets as continuous improvement, customer satisfaction, process quality, and rapid decision making, to name just a few. Creating and maintaining this unique culture requires constant attention and effort by the leadership or the Shared Services operation is at risk of becoming just another “corporate” function. During this Peercast, our feature company will share how they have gone about creating their Shared Services culture and what they have learned that may be beneficial to other Shared Services operations.