Transitioning from Single Function Transactional Services to Integrated Shared (Business) Services

Description: Many established Shared Services organizations have mastered providing services in the areas of Finance, HR, IT, Procurement, and other functions. Now these operations are using their established capabilities to collaborate with their internal customers to take on additional business challenges through Integrated Business Services (IBS). With this new design, companies expect IBS organizations to provide innovative services that create value for the company as whole, regardless of the potential for cost-savings. During this Peercast, we will examine how companies are making this transition and what they have learned while doing so.