GBS – Where We Started and Where We Are Today
Description: If you’ve made the decision to pursue Global Business Services, what has your journey looked like? What worked and what would you do differently? Attend this Peercast to participate in an interactive discussion about best practices for designing and implementing Global Business Services (GBS).
Peercast Poll Results
Poll Title: Shared Services Lifecycle Stages
Background: This poll looks at the lifecycle stages for Shared Services organizations among Peeriosity member companies and what focus areas are most commonly needed to move up the lifecycle curve.
Poll Question: How would you characterize the Shared Services/Global Business Services organization at your company?
| Advanced - broad scope, cutting edge on governance models, technology, processes, customer/employee experience | 5% | |
| Mature - very stable with ongoing projects in place to improve governance models, technology, processes, customer/employee experience | 32% | |
| Fully Operational - stable organization with room to grow in governance models, technology, processes, customer/employee experience | 53% | |
| New and Emerging - in the earlier stages, on a steep learning curve | 11% |
Poll Question: In order to move to the next level of lifecycle maturity, in which area does your Shared Services/Global Business Services organization most need to focus?
| Governance models | 15% | |
| Technology | 25% | |
| Process standardization/improvement | 20% | |
| Customer experience | 5% | |
| Employee experience | 0% | |
| Staffing/training/retention | 0% | |
| Scope expansion | 25% | |
| Partnering/outsourcing | 5% | |
| Other (please comment) | 5% |