GBS – Where We Started and Where We Are Today

Description: If you’ve made the decision to pursue Global Business Services, what has your journey looked like? What worked and what would you do differently? Attend this Peercast to participate in an interactive discussion about best practices for designing and implementing Global Business Services (GBS).

Peercast Poll Results

Poll Title: Shared Services Lifecycle Stages

Background: This poll looks at the lifecycle stages for Shared Services organizations among Peeriosity member companies and what focus areas are most commonly needed to move up the lifecycle curve.

Poll Question: How would you characterize the Shared Services/Global Business Services organization at your company?


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  Advanced - broad scope, cutting edge on governance models, technology, processes, customer/employee experience 6%
  Mature - very stable with ongoing projects in place to improve governance models, technology, processes, customer/employee experience 28%
  Fully Operational - stable organization with room to grow in governance models, technology, processes, customer/employee experience 56%
  New and Emerging - in the earlier stages, on a steep learning curve 11%

Poll Question: In order to move to the next level of lifecycle maturity, in which area does your Shared Services/Global Business Services organization most need to focus?


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  Governance models 16%
  Technology 21%
  Process standardization/improvement 21%
  Customer experience 5%
  Employee experience 0%
  Staffing/training/retention 0%
  Scope expansion 26%
  Partnering/outsourcing 5%
  Other (please comment) 5%