Description: In this Peercast, Accenture will share research and findings on how Shared Services / Global Business Services drive value as part of a broad enterprise transformation.
Background: This is a two-part poll series focusing on the role that GBS / Shared Services plays in the development and realization of the overall corporate strategy, as well as the outcomes of GBS prioritizes.
Growth / Margin Enhancement | 53% | |
Customer Experience | 35% | |
Capability Build | 0% | |
SG&A Reduction | 12% | |
Employee Experience | 0% | |
Other (Please Comment) | 0% |
GBS Leadership is directly involved in enterprise strategy development | 39% | |
GBS Leadership is consulted before finalization of enterprise strategy | 22% | |
GBS Leadership is informed of enterprise strategy along with general roll-out | 33% | |
Other (Please Comment) | 6% |