Establishing a Culture of Customer Service and Satisfaction in Accounts Payable
Description: While many companies focus on enhancing the cost effectiveness and productivity levels of their Accounts Payable organization, creating a culture which highly emphasizes customer service and satisfaction is often overlooked. This Peercast will focus on what companies are doing to make this a priority in their AP organizations and some of the steps they have taken to improve this important aspect of their operation.
Peercast Poll Results
Poll Title: Emphasis on Customer Service in Accounts Payable
Background: While many companies focus on enhancing the cost effectiveness and productivity levels of their Accounts Payable organization, creating a culture which highly emphasizes customer service and satisfaction is sometimes overlooked. This poll looks at the priority that companies place on customer service and how satisfied they are with their ability to measure this.
Poll Question: As compared to cost and productivity, how much emphasis is placed on customer service and satisfaction in Accounts Payable at your company?
| Customer service and satisfaction is our primary emphasis; cost and productivity result from this | 0% | |
| Customer service and satisfaction is important but cost and productivity get more attention | 73% | |
| Customer service/satisfaction and cost/productivity get equal emphasis | 27% | |
| We do not place much emphasis on customer service/satisfaction | 0% |
