Description: The number of opportunities to improve the processes found in Purchase-to-Pay never seems to decrease, even after years of process re-engineering and the extensive application of technology. This Peercast will feature a company that has implemented an effective Continuous Improvement program in their P2P operation, and they will share their experiences in this area, including lessons learned.
Background: For many years, companies have found that utilizing tools such as Lean, Six Sigma and other quality improvement methodologies have helped tremendously in improving cost, productivity, quality and customer satisfaction in Accounts Payable. This poll looks at the tools that are most commonly used in AP and how to better engrain the mindset of continuous improvement.
Lean | 21% | |
Six Sigma | 0% | |
Combination of Lean / Six Sigma | 21% | |
Total Quality Management | 0% | |
Other formal methodology (please comment) | 0% | |
Other less formal methodology (please comment) | 36% | |
We do not follow a methodology for continuous improvement | 21% |
More visible / higher level management support | 6% | |
Better relationship with Purchasing / End-to-End process design | 6% | |
Access to more / better training | 13% | |
Making participation in continuous improvement projects a requirement for employees | 6% | |
Making participation in continuous improvement projects a higher priority | 19% | |
Giving more visibility to continuous improvement successes | 19% | |
Rewards / recognition to employees who participate in continuous improvement projects | 13% | |
Having staff who are knowledgeable in tools / techniques to lead others | 13% | |
Other (please comment) | 6% |