Optimizing Purchase-to-Pay Processes through the Use of Continuous Improvement

Description: The number of opportunities to improve the processes found in Purchase-to-Pay never seems to decrease, even after years of process re-engineering and the extensive application of technology. This Peercast will feature a company that has implemented an effective Continuous Improvement program in their P2P operation, and they will share their experiences in this area, including lessons learned.

Peercast Poll Results

Poll Title: Optimizing Purchase-to-Pay Processes through the Use of Continuous Improvement

Background: For many years, companies have found that utilizing tools such as Lean, Six Sigma and other quality improvement methodologies have helped tremendously in improving cost, productivity, quality and customer satisfaction in Accounts Payable. This poll looks at the tools that are most commonly used in AP and how to better engrain the mindset of continuous improvement.

Poll Question: What is the primary continuous improvement methodology that you utilize within Accounts Payable at your company?


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  Lean 21%
  Six Sigma 0%
  Combination of Lean / Six Sigma 29%
  Total Quality Management 0%
  Other formal methodology (please comment) 0%
  Other less formal methodology (please comment) 29%
  We do not follow a methodology for continuous improvement 21%

Poll Question: What do you consider would be the biggest help to your organization in further engraining continuous improvement within your Accounts Payable process?


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  More visible / higher level management support 7%
  Better relationship with Purchasing / End-to-End process design 7%
  Access to more / better training 13%
  Making participation in continuous improvement projects a requirement for employees 7%
  Making participation in continuous improvement projects a higher priority 13%
  Giving more visibility to continuous improvement successes 20%
  Rewards / recognition to employees who participate in continuous improvement projects 13%
  Having staff who are knowledgeable in tools / techniques to lead others 13%
  Other (please comment) 7%