Description: With its wide variety of processes and systems, measuring the performance of an HR Shared Services operation can be a significant effort to both design and administer. This Peercast features a company that has recently carried out this effort, and they will share how they created their measurements and the process to keep them updated and relevant.
Background: While individual process areas often have very detailed performance measurements related to cost, productivity, quality, and customer service, many times the overall HR Shared Services operation struggles to present its results in a concise and effective manner. This poll looks at the type of performance reporting being utilized in HR and how often its design and measures are updated.
Balanced scorecard that provides a mix of measures each compared to a target value within a single concise report | 33% | |
Formal dashboard that provides a good mix of measures, but not as robust as a balanced scorecard | 20% | |
Variety of measures from major process areas in a fairly unstructured format | 40% | |
Other (Please Comment) | 0% | |
We currently do not have a performance reporting package | 7% |
More often than annually | 36% | |
Annually | 36% | |
Every one to two years | 0% | |
Less frequently than every two years | 0% | |
No regular schedule for updating | 29% | |
Not Applicable |