Insourcing Payroll to Drive a Full-Service Global Delivery Model

Description: Recently, a member company decided to bring Payroll processing back in-house to drive full service delivery in four key variables: user experience, value/cost, innovation and controls. This Peercast will look at how they carried out that transition and the value it is bringing on a global basis.

Peercast Poll Results

Poll Title: Payroll Outsourcing vs. In-House Processing

Background: Payroll is a very complex process with specific and varying governing regulations across the globe. As a result of the complexity, many companies choose to outsource part or all of Payroll. As expertise is gained internally, it is not uncommon for some of those outsourced processes to be brought back in house at some point.

Poll Question: What best describes the approach at your company to outsourcing Payroll?


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  The entire, or close to the entire Payroll process is outsourced 25%
  Complete process areas outsourced – critical processes only 6%
  Complete process areas outsourced – non-critical processes only 0%
  Complete processes outsourced – both critical and non-critical processes 0%
  Partial process areas outsourced – critical processes only 0%
  Partial process areas outsourced – non-critical processes only 13%
  Partial processes outsourced – both critical and non-critical processes 25%
  No outsourcing or insignificant outsourcing 31%

Poll Question: Have outsourced Payroll processes at your company ever been brought back in house?


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  Yes, we have experienced a significant shift to bring Payroll processes back in house 10%
  Yes, we have brought Payroll processes back in house on a more limited basis 0%
  Yes, we have brought some Payroll processes back in house and are planning or considering doing more 0%
  No, but we have plans in place to begin moving Payroll processes back in house 0%
  No, but we are considering bringing Payroll processes back in house 20%
  No, we have no plans to change our outsourcing arrangements for Payroll 70%
  Not Applicable 0%