Poll Title: Shared Service Queries and Workflow Management

Background: Currently, internal and external queries into our Shared Service centers are managed through email boxes. We are looking to implement ServiceNow for query management and workflow. We are looking for the level of satisfaction regarding ServiceNow and similar tools.

Poll Question: What vendor do you currently use to manage Shared Service queries and workflow?

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	ServiceNow	54%
	BMC	4%
	Atlassian	0%
	Queries managed through email	15%
	Other (please comment)	27%

Poll Question: What is your overall level of satisfaction with the vendor selected? (Please add comments)

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	Very Satisfied	13%
	Satisfied	43%
	Indifferent	22%
	Unsatisfied	13%
	Very Unsatisfied	0%
	Too Early to Tell	9%
	Not Applicable