Poll Title: Intelligent Automation - 2020 Status and 2021 Objectives for Shared Services

Background: This annually recurring poll looks at the current overall status of companies as it relates to the implementation of Intelligent Automation (RPA/AI) in Shared Services and expectations for 2021 in this area.

Poll Question: Which response best describes the current overall status of the use of Intelligent Automation (RPA/AI) technology in Shared Services at your company?

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	Technology is fully operational, with dedicated resources and strategy in place	67%
	Technology is being tested/implemented now, with resources and strategy under development	17%
	Actively investigating use of this technology, but no major use of resources yet	11%
	Interested in this technology, but no other progress yet	6%
	Not currently on our radar screen	0%
	Other (Please Comment)	0%

Poll Question: Which response best describes the plans for 2021 for the use of Intelligent Automation (RPA/AI) technology in Shared Services at your company?

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	Continue on aggressive implementation path	61%
	Take project to fully operational level	22%
	Begin developing strategy and testing various solutions	6%
	Proceeding with due diligence, but no tangible testing	6%
	No plans to move ahead in this area in 2021	6%
	Other (Please Comment)	0%