Poll Title: 2020 Shared Services Objectives

Background: With the start of the new year, this poll looks at the top objectives of Shared Services organizations. Comments regarding your plans would be especially valuable.

Poll Question: What is the primary objective of your Shared Services operation for 2020?

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	Implement more advanced technology capabilities	17%
	Implement improved process design	22%
	Improve overall capabilities of team	13%
	Enhance key customer relationships	9%
	Stabilize new operations	0%
	Transition to new organizational design	22%
	Expand scope/scale of operation	17%
	Other (Please Comment)	0%

Poll Question: What is the second-most critical objective of your Shared Services operation for 2020?

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	Implement more advanced technology capabilities	36%
	Implement improved process design	20%
	Improve overall capabilities of team	20%
	Enhance key customer relationships	8%
	Stabilize new operations	4%
	Transition to new organizational design	0%
	Expand scope/scale of operation	12%
	Other (Please Comment)	0%