Poll Title: Utilizing Metrics for Bot Development and Operation

Background: As with all of our other Shared Services process areas, we want to have SLAs and KPIs to measure performance and service delivery as it relates to the development, implementation, and ongoing utilization of Intelligent Automation, particularly RPA. We are looking for any recommendations and examples that others are using.

Poll Question: Status of utilizing metrics related to the development and implementation of Intelligent Automation?


Vote Now
  Implemented – Extensive Use 10%
  Implemented – Some Use 45%
  Approved, not yet implemented 5%
  Currently Evaluating 25%
  Evaluated and Denied 0%
  Not Evaluated 15%
  Tried and failed 0%
  Not Applicable 0%

Poll Question: Status of utilizing metrics related to the ongoing utilization of Intelligent Automation?


Vote Now
  Implemented – Extensive Use 11%
  Implemented – Some Use 42%
  Approved, not yet implemented 5%
  Currently Evaluating 26%
  Evaluated and Denied 0%
  Not Evaluated 16%
  Tried and failed 0%
  Not Applicable 0%