Poll Title: Utilizing Metrics for Bot Development and Operation

Background: As with all of our other Shared Services process areas, we want to have SLAs and KPIs to measure performance and service delivery as it relates to the development, implementation, and ongoing utilization of Intelligent Automation, particularly RPA. We are looking for any recommendations and examples that others are using.

Poll Question: Status of utilizing metrics related to the development and implementation of Intelligent Automation?

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	Implemented – Extensive Use	11%
	Implemented – Some Use	42%
	Approved, not yet implemented	5%
	Currently Evaluating	26%
	Evaluated and Denied	0%
	Not Evaluated	16%
	Tried and failed	0%
	Not Applicable

Poll Question: Status of utilizing metrics related to the ongoing utilization of Intelligent Automation?

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	Implemented – Extensive Use	11%
	Implemented – Some Use	39%
	Approved, not yet implemented	6%
	Currently Evaluating	28%
	Evaluated and Denied	0%
	Not Evaluated	17%
	Tried and failed	0%
	Not Applicable