Poll Title: Use of Robotic Process Automation (RPA) in GBS / Shared Services

Background: We have invested in some RPA technology and are trying to put structures in place to ensure we get the best value for our investment.

Poll Question: What group is primarily responsible to develop Robotic Process Automation solutions to support your business?

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	Internal IT organisation	6%
	Offshore IT or BPO	3%
	Other business support functions	0%
	A specific RPA development team	59%
	GBS / Shared Service Business staff	24%
	Other (Please Comment)	6%
	Not currently utilizing RPA	3%

Poll Question: Who owns the overall governance of RPA at your company?

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	Global Process Owner	9%
	IT lead	18%
	GBS Director	3%
	Specific Assigned RPA lead role	59%
	Other (Please Comment)	12%
	Not currently utilizing RPA	0%