Poll Title: Accounts Payable Call Centre Support Structure

Background: Our Accounts payable call centre is global, supporting around 12 different languages via phone & emails. We also have a Supplier portal which has been instrumental in reducing the traffic of queries to the call centre.

Poll Question: Assuming your AP department has a Query support call centre, have you eliminated the phone option (voice) and provide only:


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  Email support only 67%
  Email support and live chat via a Supplier portal 11%
  Email support in multiple languages 11%
  Email support, and live chat via a Supplier portal in multiple languages 0%
  No email support, only live chat via a Supplier portal in multiple languages 0%
  No email support, only live chat via a Supplier portal in English only 11%
  Not Applicable 0%

Poll Question: If you haven't recently made changes to your current AP query support group, are you considering doing it in the coming 6 months?


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  Yes 44%
  No 56%
  Not Applicable 0%