Poll Title: Employee Contact Center Structure and Level of Automation
Background: One popular approach to providing support to the employee base is through the use of an employee contact center. This poll looks at the utilization of this type of structure and the type of automation being leveraged to support this organization.
Poll Question: Response that best describes the utilization of an employee contact center at your company?
|
One global contact center |
19%
|
|
Multiple regional centers (Americas, AsiaPac, etc.) |
42%
|
|
Multiple centers supporting one or more countries, but not entire regions |
13%
|
|
Contact centers supporting separate business units |
10%
|
|
Other (Please Comment) |
3%
|
|
No employee contact center utilized |
13%
|