Poll Title: Using Artificial Intelligence (AI) to Reduce Bad-Debt Write-Offs

Background: While our company is actively utilizing Robotic Process Automation (RPA) technology, we are just starting our AI journey. We a have a large number of low dollar write-offs and believe that AI may be able to help us review a large number of smaller accounts to lower write-off dollars. We would appreciate hearing what vendors other major companies work with or have worked with in the past and their related satisfaction levels.

Poll Question: What is the status at your company in utilizing Artificial Intelligence technology to reduce bad-debt write-offs?


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  Implemented - Significant improvements 0%
  Implemented - Limited improvements 0%
  Implemented - Too early to tell 4%
  Approved, not yet implemented 0%
  Tried, implementation not successful 0%
  Currently evaluating 28%
  Evaluated and denied 0%
  Not evaluated - Plan on doing so 16%
  Not evaluated - No plans 52%

Poll Question: Response that best describes your plans for utilizing Artificial Intelligence technology to reduce bad-debt write-offs?


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  An important priority for the Order-to-Cash organization, with plans to address within the next 1-2 years 6%
  One of many areas to address in a broad RPA/AI implementation strategy for Shared Services processes 41%
  Something we will eventually address in the next few years, but no plans for it currently 29%
  Not on the radar screen and likely not so for 3-5 years 12%
  Other (Please Comment) 12%
  Not Applicable 0%