Poll Title: RPA/AI - 2017 Status and 2018 Objectives for Shared Services

Background: This poll looks at the current overall status of companies as it relates to the implementation of Robotic Process Automation (RPA) and Artificial Intelligence (AI) in Shared Services and expectations for 2018 in this area.

Poll Question: Which response best describes the current overall status of the use of RPA/AI technology in Shared Services at your company?


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  RPA/AI technology is fully operational, with dedicated resources and strategy in place 9%
  RPA/AI technology is being tested/implemented now, with resources and strategy under development 41%
  Actively investigating use of RPA/AI technology, but no major use of resources yet 29%
  Interested in this technology, but no other progress yet 15%
  Not currently on our radar screen 6%
  Other (Please Comment) 0%

Poll Question: Which response best describes the plans for 2018 for the use of RPA/AI technology in Shared Services at your company?


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  Continue on aggressive implementation path 24%
  Take project to fully operational level 29%
  Begin developing strategy and testing various solutions 24%
  Proceeding with due diligence, but no tangible testing or usage anticipated 12%
  No plans to move ahead in this area in 2018 12%
  Other (Please Comment) 0%