Poll Title: RPA & Artificial Intelligence (AI) Implementation Leadership and Resources at Shared Services
Background: The role of the Information Technology (IT) organization can vary significantly among major corporations as it relates to RPA & AI. This poll looks at what that role is at our member companies for Shared Services and the type of implementation resources being utilized in the RPA/AI space.
Poll Question: What is the structure of the overall RPA/AI implementation leadership at your company for Shared Services related processes?
| IT led, with support from functional SMEs (Finance, HR, etc.) | 7% | |
| Function led (Finance, HR, etc.), with support from IT SMEs | 44% | |
| Function led (Finance, HR, etc.), with limited IT involvement | 22% | |
| Primarily External Resources | 4% | |
| Other (Please Comment) | 4% | |
| Not currently involved with RPA/AI | 19% |
Poll Question: What is the primary type of implementation resources being utilized for RPA/AI at your company for Shared Services related processes?
| All internal resources | 7% | |
| Primarily internal resources | 15% | |
| Mix of internal and external resources | 52% | |
| Primarily External Resources | 4% | |
| Not currently involved with RPA/AI | 22% |