Poll Title: Span of Control for Expert (Non-Transactional) Services in Shared Services

Background: At our Shared Service Center, for more expert services type activities (non-transactional), we currently have 7-8 direct reports (analysts/accountants) per supervisor. We also have approximately 5 direct reports (Sr. analysts and/or supervisors) reporting to a department manager, such as in Record-to-Report, that typically manage organizations of 30 or more employees. We are interested in understanding what's the industry practice in this area.

Poll Question: For expert services (non-transactional based activities), what is the typical number of direct reports (analysts/accountants) per supervisor?

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	Less than 3	10%
	3 to 5	43%
	6 to 7	29%
	8 to 10	19%
	More than 10	0%

Poll Question: How many direct reports (senior analysts/ supervisors, etc.) do you typically have for each department manager?

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	Less than 3	19%
	3 to 5	33%
	6 to 7	33%
	8 to 10	10%
	More than 10	5%