Poll Title: Customer Invoice Dispute Resolution
Background: This poll looks at the invoice dispute resolution practices of our member companies, specifically around who is able to contact the customer directly to resolve the dispute and typical turnaround times for resolution.
Poll Question: Which group within your company is primarily responsible to speak directly with the customer to resolve an invoice which has been disputed?
|
Billing Group |
17%
|
|
Credit & Collections |
61%
|
|
Customer Service |
6%
|
|
Sales and Field Personnel |
6%
|
|
Other (Please Comment) |
11%
|