Poll Title: Credit Note/Debit Balance Recovery Process
Background: Credit note/debit balance recovery agencies are a widespread service within the P2P industry. There are always questions whether they provide good value for money & expertise, or if it is better performed in-house.
Poll Question: Do you employee globally a 3rd-party for credit note/debit balance recovery or perform this work in-house?
Poll Question: Which response best describes the main driver of the above decision regarding credit note/debit balance recovery?
| Cost reduction | 18% | |
| Expertise from provider | 35% | |
| Global footprint from provider | 6% | |
| Previous inability to perform this work in-house | 6% | |
| Overall decision was best to retain in-house after evaluation | 24% | |
| Other (specify details in the comments) | 12% |