Poll Title: Process for Returning/Resolving Invalid Invoices

Background: All companies deal with invalid or problematic invoices which their Accounts Payable (AP) organization can't process. This poll looks at the practices of companies in handling this type of exception processing.

Poll Question: Does your AP organization return invalid/problematic invoices (no PO #, wrong bill-to name, wrong supplier name, incorrect currency, over-invoicing, etc.) to your suppliers?

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	Yes - We reurn the invoices without any further rework	29%
	No - We rework the invoices by working internally with Purchasing, end users and suppliers	44%
	Varies - Sometimes we return directly, but sometimes we rework	26%

Poll Question: If your company returns invalid/problematic invoices to suppliers, how is that typically handled?

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	By e-mail manually	55%
	By e-mail automatically (integrated into the AP system)	14%
	Mail/postal service	14%
	Fax	0%
	Other (Please Comment)	18%
	Not Applicable