Poll Title: Shared Services Performance Reporting Tools

Background: This poll looks at the tools companies use to develop and issue performance reporting related to Shared Services and how those tools are primarily utilized.

Poll Question: Which response best describes the tool your company primarily uses to develop and issue performance reporting related to Shared Services?

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	Off-the-Shelf performance reporting package	4%
	Custom reporting tool developed internally	20%
	Business warehouse linked to ERP	16%
	Microsoft Access or similar database tool	4%
	Excel or other spreadsheet	56%
	Not Applicable

Poll Question: Which response best describes the primary reason your Shared Services operation most commonly uses performance reporting?

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	Internal use to monitor our own performance	28%
	Provided to internal customers as part of service management	16%
	Issued to management to support achievement of SLAs	28%
	Used to drive continuous improvement programs	8%
	Other (Please Comment)	20%
	Not Applicable