Poll Title: Utilization of “Power User” Programs

Background: We are interested in identifying and understanding the use of and effectiveness of Power User Programs at other organizations. Our definition of a Power User is someone who retains their normal job role, but has advanced knowledge of a process and/or system functionality that can provide assistance or training to his or her peers, as well as provide user-experienced feedback to development teams.

Poll Question: Does your company currently utilize a Power User Program?

Vote Now

	Yes – Extensive use with a formalized network of power users	19%
	Yes – Some use, but primarily for specific initiatives	19%
	Yes – But not a formalized program	38%
	We are in the process of developing	19%
	No - We have used in the past, but not currently an active program	6%
	No – We have not considered	0%
	Other - Please Comment	0%

Poll Question: How would you describe the level of benefit your Shared Services organization receives from power users assisting with change-related initiatives?

Vote Now

	Very High	33%
	High	67%
	Medium	0%
	Low	0%
	Very Low	0%
	Not Applicable