Poll Title: Executive Summary Performance Metrics Report for Shared Services

Background: We are in the process of designing a high-level performance summary report. Ideally, the report will be a single page that will give an overview of the results of each of our Shared Services operation centers, as well as each process. We are very interested in understanding what others are doing for a summary report, and we are willing to share our progress as well.

Poll Question: Which response best describes your company’s highest-level executive summary performance monthly report for Shared Services?


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  High-level summary of our results by operating center and process 42%
  Each operating center/region reports using a common template 27%
  Each operating center/region reports using their own format 8%
  Each process has its own report 4%
  Combination of multiple location and process-level reporting 12%
  Other (Please comment) 8%
  Not Applicable

Poll Question: How high a priority is it for your company’s Shared Services leadership team to implement standardized and consistent performance reporting across Shared Services locations and processes globally?


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  Very High 35%
  High 46%
  Moderate 15%
  Limited or None 4%
  Not Applicable