A poll of PeercastTM<\/sup> participants identified that most Shared Services<\/a><\/span><\/strong> organizations are doing some level of data mining and analytics<\/a> but very few are providing the services for the broader organization:<\/p>\n The feature company had experienced significant savings in traditional transactional and expert services over many years. They had a very mature service offering as it related to the Order-thru-Cash end-to-end process, including Customer Call & Order Center, Billing, Collections, as well as Cash Application. Based on the ongoing success they had in creating value in the Order-thru-Cash process, the initial role for data mining and analytics was chosen for this process within Shared Services.<\/p>\n The initial implementation of the analyst services did not go as well as planned. After an assessment of \u201cwhat went wrong\u201d, one of the realizations was that they had recruited a skill set that included excellent process skills, but lacked the adequate technical skills to effect change.<\/p>\n Some of the initial learning were:<\/p>\n The current profile of a successful analyst includes:<\/p>\n The discussion amongst Peeriosity member companies indicated a number of responsibilities analysts have within their organizations, including:<\/p>\n A poll of PeercastTM\u00a0 <\/sup>attendees indicated that while only 16% are providing these services for the broader organization today, 55% indicated that analytics and decision support are expected to be provided by Shared Services within the next three years!<\/p>\n How are you preparing to have the resources to provide value-adding data mining, analytics, and decision support services to your company?<\/p>\n Who are your<\/em> peers and how are you collaborating with them?<\/p>\n Peeriosity members are invited to log in to www.Peeriosity.com<\/a> to join the discussion and connect with Peers.\u00a0\u00a0 Membership is for practitioners only, with no consultants or vendors permitted.\u00a0 To learn more about Peeriosity and the Senior Executive offering included in the membership visit\u00a0www.Peeriosity.com <\/a> 1 <\/sup>\u201cPeercastsTM<\/sup>\u201d are private, professionally facilitated webcasts that feature leading member company experiences on specific topics as a catalyst for broader discussion.\u00a0 Access is available exclusively to Peeriosity member company employees, with consultants or vendors prohibited from attending or accessing discussion content.\u00a0 Members can see who is registered to attend in advance, with discussion recordings, supporting polls, and presentation materials online and available whenever convenient for the member.\u00a0 Using Peeriosity\u2019s integrated email system, Peer MailTM<\/sup>, attendees can easily communicate at any time with other attending peers by selecting them from the list of registered attendees.<\/p>\n <\/span><\/span><\/span><\/p>","protected":false},"excerpt":{"rendered":" Shared Services organizations continue to mature and provide greater analytical and decision support services to the broader organization. This journey often commences with a first step by investing a portion of savings from transactional services into analyst roles. On a recent Peeriosity PeercastTM within the Shared Services Leadership research area, the featured company discussed their […]<\/p>\n <\/span><\/span><\/span><\/p>","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[8],"tags":[],"acf":[],"yoast_head":"\n<\/p>\n
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