{"id":759,"date":"2012-07-12T12:07:44","date_gmt":"2012-07-12T12:07:44","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=759"},"modified":"2022-07-14T22:14:12","modified_gmt":"2022-07-14T22:14:12","slug":"shared-services-metrics-accounts-payable","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2012\/07\/shared-services-metrics-accounts-payable\/","title":{"rendered":"Shared Services Metrics – Accounts Payable"},"content":{"rendered":"

\u201cWhat gets measured gets done\u201d is a mantra known to all Shared Services<\/a><\/span><\/strong> leaders. This implies that Key Performance Measures (\u201cKPIs<\/a>\u201d) are actionable, balanced, and consistent with service level agreements, cascaded to individuals, and tied to their performance.<\/p>\n

Within the Peeriosity Accounts Payable research area, members can perform custom research and benchmark their Accounts Payable performance measurements,<\/a> as well as related programs and results. A recent poll of Peeriosity Accounts Payable research area<\/a> member companies revealed that most companies rate their measurement programs in Accounts Payable as moderately effective:<\/p>\n

\"effectiveness<\/p>\n

A follow-up question revealed barriers to greater effectiveness of their measurement programs:<\/p>\n

\"biggest<\/p>\n

Some representative comments include:<\/p>\n

\u201cOur overall effectiveness is limited by multiple systems and inconsistency of data. We are working toward a single instance of SAP and will eventually move Master Data management to Shared Services, which will improve things considerably\u201d.<\/em><\/p>\n

\u201cAs a company, we have high-quality easily accessible data and we think long and hard on what we measure.\u00a0 It can be very easy to wind up with too many measures that communicate mixed messages and priorities\u201d.<\/em><\/p>\n

\u201cIdentifying and aligning the critical few measures with our mission, the entire P2P process, and service levels is no easy trick. We prefer an approach of four or five balanced objectives and no more than one or two measures per objective. However, they all need to be actionable and linked to a continuous improvement program.\u201d<\/em><\/p>\n

On a recent Peeriosity PeercastTM<\/sup> the topic of Accounts Payable Performance Management<\/a> was discussed in depth. Our feature company shared some of their \u201clessons learned\u201d which included:<\/p>\n