{"id":6156,"date":"2025-03-24T15:54:53","date_gmt":"2025-03-24T15:54:53","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=6156"},"modified":"2025-11-19T16:11:36","modified_gmt":"2025-11-19T16:11:36","slug":"flexible-work-arrangements-in-shared-services-in-march-2025","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2025\/03\/flexible-work-arrangements-in-shared-services-in-march-2025\/","title":{"rendered":"Flexible Work Arrangements in Shared Services"},"content":{"rendered":"

Introduction<\/strong><\/p>\n

Five years ago, the impacts of the global COVID-19 pandemic were immediate for everyone, with a dramatic and rapid shift to shutter Shared Services offices as much as possible, with work activities taking place remotely, and most often from employee\u2019s homes, to ensure social distancing and reduce the spread of the virus.\u00a0 As previously reported in other articles, the ability of Peeriosity member companies to respond quickly with little to no negative impact to quality or efficiency was impressive overall.<\/p>\n

The question at play for many was what happens next?\u00a0 Once the requirements to work from home go away as the virus concerns are eliminated, what happens to the flexible work arrangements that were put in place as a result of the pandemic?<\/p>\n

Fast forward to today. Flexibility in working arrangements since COVID has become an expectation for many employees and companies have taken different paths with respect to getting employees back to the office – or not. \u00a0How does your company’s approach for Shared Services\/GBS work arrangements compare with others, and how happy are your employees with your current remote work policy?<\/p>\n

Fortunately, for Peeriosity members, it\u2019s easy to draft a polling question and instantly find out how other members tackle the problem, with the ability to directly follow up with other participants for further discussion and dialogue.\u00a0 Plus, the exchange is completely private, with only Peeriosity members from companies participating in the poll able to access the detailed results and findings.<\/p>\n

Polling Results Review<\/strong><\/p>\n

Recently a Peeriosity poll was created to better understand the approach member companies are using regarding their current policy for remote working and how happy Shared Services\/GBS employees are with the policy.<\/p>\n

Regarding the question for the current policy for remote working, while no company reported a requirement for 4 or 5 days in the office, the distribution was bimodal, with 35% where employees are permitted to work 100% remotely or come into the office when needed, and an additional 35% where employees are required to be in the office 3 days per week.\u00a0 The other 30% falls between these two options, with 10% requiring employees to be in the office 1 day per week, and 20% requiring employees to be in the office 2 days per week.<\/p>\n

\"\"<\/p>\n

Regarding the question about employee satisfaction with the current remote policy, 20% indicated employees were very satisfied, and another 50% indicated that employees were satisfied.\u00a0 The remaining 30% included 25% who indicated a neutral response and 5% indicating employees were dissatisfied. The design of Peeriosity-100 polls allows you to \u201cmouse over\u201d a response for one poll and see the distribution for how companies selecting that response answered the other poll question.\u00a0 Not surprising, greater levels of satisfaction were directly correlated to the amount of flexibility employees have to work from home.<\/p>\n

\"\"<\/p>\n

Here are some of the comments from responding companies:<\/p>\n