{"id":6035,"date":"2023-04-17T14:26:13","date_gmt":"2023-04-17T14:26:13","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=6035"},"modified":"2023-04-17T14:26:13","modified_gmt":"2023-04-17T14:26:13","slug":"new-specialized-roles-in-gbs-shared-services","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2023\/04\/new-specialized-roles-in-gbs-shared-services\/","title":{"rendered":"New Specialized Roles in GBS \/ Shared Services"},"content":{"rendered":"

Introduction<\/strong><\/p>\n

As levels of automation have increased in GBS\/Shared Services, so have requirements for analysis of data to improve business outcomes. Skill types and levels have needed to evolve with these expectations. Recently a Peeriosity poll was created to better understand two staffing types that may not have existed in the past in GBS organizations to see how prevalent they are today.<\/p>\n

One of the new roles, Data Scientist, is someone with skills in analysis, statistics, and computer science, to perform their role of getting insights and valuable information from large amounts of data.\u00a0 The term Data Scientist describes a profession that is in high demand and well suited for a Global Business Services environment.<\/p>\n

The second new role is Intelligent Automation or RPA Manager.\u00a0 With the addition of Intelligent Automation solutions in GBS operations, this role is increasingly common to provide expertise and leadership for automation projects.<\/p>\n

iPolling Results Review<\/strong><\/p>\n

The first poll question asked about the use of the Data Scientist role in GBS\/Shared Services.\u00a0 For Peeriosity member companies, 33% have implemented and an additional 6% have approved the role, with 17% who are evaluating the opportunity but have not yet decided.\u00a0 Interestingly, 6% evaluated and decided not to add the role, and the largest response, at 38% are companies who have not yet considered adding the role to their GBS\/Shared Services organizations.<\/p>\n

Closer inspection of companies who have implemented the role indicate that they have been successful, with no companies reporting that they attempted and the expected benefits were not realized.\u00a0 As GBS organizations continue to mature we expect the use of Data Scientists to increase, with many of companies who have not yet considered the opportunity making the decision to include Data Scientists as important contributors to the success of their operations.<\/p>\n

\"\"<\/p>\n

The second poll question asked about the use of Intelligent Automation or RPA Manager in GBS\/Shared Services.\u00a0 For this role, the Peeriosity members have largely considered the opportunity, with 53% who have implemented and 6% with approved plans.\u00a0 An additional 22% are evaluating, and the remaining 17% have not yet considered the opportunity.<\/p>\n

\"\"<\/p>\n

With many Peeriosity member companies having five or more years of experience implementing Intelligent Automation solutions, it is no surprise that creating a leadership position for the role is common.\u00a0 We expect this trend to continue as Intelligent Automation solutions continue to be leveraged in GBS\/Shared Services.<\/p>\n

Here are some of the comments from Peeriosity members:<\/p>\n