{"id":5275,"date":"2022-05-16T23:06:10","date_gmt":"2022-05-16T23:06:10","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=5275"},"modified":"2022-08-23T10:10:57","modified_gmt":"2022-08-23T10:10:57","slug":"improving-employee-engagement-in-shared-services-2","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2022\/05\/improving-employee-engagement-in-shared-services-2\/","title":{"rendered":"Improving Employee Engagement in Shared Services"},"content":{"rendered":"

Introduction<\/strong><\/p>\n

Employee engagement can be defined as the level of passion and commitment that employees have for the organization where they are employed.\u00a0 Highly engaged employees are more likely to be self-motivated about their work and strive to contribute to the organization\u2019s success.\u00a0 Their energy and enthusiasm are the launching points from which they approach their job responsibilities by interacting positively with internal and external customers<\/a>, consistently delivering high levels of productivity, and with a seemingly endless reserve of energy to tackle job challenges or improve work processes.\u00a0 Highly engaged employees are more likely to be committed to achieving superior levels of performance, and they are less likely to be negative or disruptive or to have a desire to leave their employment for other opportunities.<\/p>\n

Obtaining high levels of engagement in Shared Services<\/a> is closely tied to the culture of the organization \u2013 that invisible vibe that has so much power to influence organizational health.\u00a0 For Shared Services, culture is often closely linked to the overall company culture, although because of physical proximity (often a large distance from Headquarters) and the likelihood of having separate hiring practices, an independent and distinct culture that has greater alignment with the organizational objectives of Shared Services<\/a> is often achievable.<\/p>\n

iPolling Results Review<\/strong><\/p>\n

A recent Peeriosity poll explored the relative effectiveness of the Shared Services culture to foster a high level of employee engagement, with a supporting question to better understand what approaches were the most effective. Regarding effectiveness, poll results indicate that 22% of Peeriosity member companies consider themselves to be very effective, leaders in fostering a high level of employee engagement, with an additional 11% indicating they are effective and pleased with their level of employee engagement.\u00a0 The majority of companies, at 56% consider themselves to be somewhat effective, and on the right path with an interest in improving.\u00a0 Finally, 11% indicate that they are not very effective, with room for improvement.\u00a0 Here are the details:<\/p>\n

\"effectivity<\/p>\n

The next polling question asked about the approaches that were the most effective in fostering good communications and engagement among employees in Shared Services, with developing a culture of continuous improvement where ideas are valued cited as the most important by 37% of respondents.\u00a0 Other popular selections for most effective included one-on-one discussions between management and employees (16%), clearly articulating a vision and strategy for Shared Services (11%), and having a reward\/recognition program (11%).\u00a0 Here are the details:<\/p>\n

\"ipolling<\/p>\n

A few of the comments from members include:<\/p>\n