{"id":4798,"date":"2022-03-04T16:37:52","date_gmt":"2022-03-04T16:37:52","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=4798"},"modified":"2022-08-23T13:24:14","modified_gmt":"2022-08-23T13:24:14","slug":"driving-shared-services-gbs-success-with-organizational-design","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2022\/03\/driving-shared-services-gbs-success-with-organizational-design\/","title":{"rendered":"Driving Shared Services \/ GBS Success with Organizational Design"},"content":{"rendered":"

Introduction<\/strong><\/p>\n

A significant number of Shared Services \/ GBS organizations utilize unique organizational designs that have directly contributed to achieving excellent results in improving not only the overall performance of their operation but also the satisfaction level of their employees.\u00a0 There are several effective strategies for Shared Services organizational design, including how the operation is structured, if a matrix-type reporting structure is utilized, and if a team-based approach is incorporated into the design.\u00a0 For many companies, the most important strategy is to ensure Shared Services \/ GBS autonomy as a separate operation within the company, which can positively impact the ability of Shared Services to influence improvement efforts<\/a> across the company and increase the morale of work teams and employees in the Shared Services organization.<\/a><\/p>\n

iPolling Results Review<\/strong><\/p>\n

An important part of the research related to Shared Services organizational design was a poll recently created using the iPollingTM<\/sup> technology.\u00a0 The first question looked at what the participating companies considered as the most significant factor related to organizational design that has helped Shared Services to be a success.\u00a0 Reviewing the results, the implementation of global process owners was the most prevalent response, with 40% selecting that response.\u00a0 This was followed by making Shared Services an autonomous operation within the company, which was the response of 22% of the companies.\u00a0 An additional 17% indicated that use the of a matrix reporting relationship was the most significant factor, with 17% of the companies responding that the utilization of a team-based structure contributed the most to their success.<\/p>\n

\"most<\/p>\n

The second polling question then addressed the level of satisfaction the surveyed companies have with their current Shared Services organizational design.\u00a0 The results were very favorable, with 86% being either Very Satisfied (19%) or Satisfied (67%) with their organizational effectiveness and the structure of their reporting relationships.\u00a0 The remaining 14% were not satisfied, with the revamping of the Shared Services organizational design likely to yield significant benefits.<\/p>\n

\"level<\/p>\n

Some of the member comments related to this poll include the following:<\/p>\n