{"id":4664,"date":"2022-01-08T19:13:30","date_gmt":"2022-01-08T19:13:30","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=4664"},"modified":"2022-08-23T15:37:16","modified_gmt":"2022-08-23T15:37:16","slug":"methods-for-corporate-cardholder-training","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2022\/01\/methods-for-corporate-cardholder-training\/","title":{"rendered":"Methods for Corporate Cardholder Training"},"content":{"rendered":"

Introduction<\/strong><\/p>\n

Developing a robust set of procedures for Corporate cardholders<\/a> is only effective if there are processes in place to ensure that employees with credit cards are properly trained<\/a>.\u00a0 Upfront validations and backend controls for review and approval can reduce the financial risk; however, transactions that don\u2019t comply with company policies can be frustrating for the employee and result in significant rework efforts in Shared Services.<\/p>\n

iPolling Results Review<\/strong><\/p>\n

A recent Peeriosity poll looked at the issue of cardholder training to better understand the approaches used at Peeriosity member companies and the overall effectiveness of the training programs<\/a> that member companies have in place.<\/p>\n

With regards to the primary way cardholder training is delivered, 41% of Peeriosity member companies completing the poll indicated that the primary method was online training.\u00a0 Surprisingly, 29% reported that their primary method was written documentation.\u00a0 An additional 18% use face-to-face or video classes with the Corporate Card organization, 6% rely on face-to-face or video training performed by Human Resources, and 6% have the responsibility for training as part of the duties of the employee\u2019s supervisor or manager.<\/p>\n

\"best<\/p>\n

The next polling question asked Peeriosity members to comment on the effectiveness of their approach to cardholder training in terms of compliance and overall results.\u00a0 Interestingly, only 13% reported that training efforts were very effective, with 31% indicating that training efforts were somewhat effective, and they were working to make improvements<\/a>.\u00a0 An additional 50% indicated that training was somewhat effective, and they were not working to make improvements, and the remaining 6% indicated that training had limited effectiveness with improvement efforts underway.<\/p>\n

\"effectivity<\/p>\n

Having half of the responses as somewhat effective and not working to make improvements is a concern, given the direct impact transaction errors can have on employee satisfaction, plus the possible negative impact on business controls and the costs of rework to fix mistakes.\u00a0 While it may not be the top priority, it should make the list of improvement initiatives for consideration.<\/p>\n

A few of the comments from members include:<\/p>\n