{"id":4657,"date":"2022-01-08T19:01:23","date_gmt":"2022-01-08T19:01:23","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=4657"},"modified":"2022-08-23T15:32:43","modified_gmt":"2022-08-23T15:32:43","slug":"is-virtual-the-future-for-shared-services-gbs","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2022\/01\/is-virtual-the-future-for-shared-services-gbs\/","title":{"rendered":"Is Virtual the Future for Shared Services \/ GBS?"},"content":{"rendered":"<p><strong>Introduction<\/strong><\/p>\n<p>Prior to COVID-19 many leading Shared Services \/ GBS organizations had some type of flexible work arrangement policies in place as a way to improve morale and create trust with employees by <a href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2021\/05\/flexible-work-arrangements-in-shared-services-after-covid\/\">allowing them the flexibility to work<\/a> around childcare and other non-work activities that are difficult to accomplish outside of work hours.\u00a0 When these arrangements expanded beyond flex time, employees were able to work from home for part of their workweek, giving them additional flexibility to schedule their work time and reducing time and costs for commuting to the office.<\/p>\n<p>With <a href=\"https:\/\/www.cdc.gov\/coronavirus\/2019-ncov\/variants\/omicron-variant.html\" target=\"_blank\" rel=\"noopener\">COVID-19<\/a>, flexible work arrangements took a major leap forward for all Shared Services around the world, with a dramatic shift to support the majority of work activities taking place remotely, and most often from an employee\u2019s home.\u00a0 Now, after two years of COVID, <a href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/category\/shared-services-leadership\/\">Shared Services leaders<\/a> are wondering how their <a href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/11\/shared-services-remote-workforce-curse-or-cure\/\">plans for remote working<\/a> in the future compare with the plans of other leading Share Services organizations.<\/p>\n<p><strong>iPolling Results Review<\/strong><\/p>\n<p>The results from a recent Peeriosity poll provide instant insight into how companies approached virtual work arrangements, and what current plans are for returning to the office in the next six months. Read more to know if virtual is the future of shared services \/ GBS<\/p>\n<p>Regarding the percentage of Peeriosity Member Companies workforce that was working from home or remotely for at least 12 months during the pandemic, the results indicate that 30% of companies had 100% of their workforce working virtually, with 45% in the range of 76% to 99%, and the remaining 25% in the range of 51 to 75%.\u00a0 No one selected any options of 50% or less.\u00a0 Here are the details:<\/p>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-4659 size-full\" src=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2022\/01\/Insights-Virtual-WF-A.jpg\" alt=\"percentage of shared services who's working from home for at least 12 months | is virtual the future for shared services\" width=\"663\" height=\"406\" srcset=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2022\/01\/Insights-Virtual-WF-A.jpg 663w, https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2022\/01\/Insights-Virtual-WF-A-300x184.jpg 300w\" sizes=\"(max-width: 663px) 100vw, 663px\" \/><\/p>\n<p>The second polling question asked Peeriosity members how likely it is that the majority of their Shared Services workforce will return to the office full-time within the next six months.\u00a0 For 40%, returning to the office full-time in the next six months is not likely, with 35% indicating it is somewhat likely, and the remaining 25% expecting a full-time return to the office within six months to be very likely.\u00a0 No companies indicated that they were already back, almost 2 years from the beginning of the pandemic.<\/p>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-4658 size-full\" src=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2022\/01\/Insights-Virtual-WF-B.jpg\" alt=\"is virtual the future? | results of the shared services workforce that will return to the office\" width=\"663\" height=\"405\" srcset=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2022\/01\/Insights-Virtual-WF-B.jpg 663w, https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2022\/01\/Insights-Virtual-WF-B-300x183.jpg 300w\" sizes=\"(max-width: 663px) 100vw, 663px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>A few of the comments from members include:<\/p>\n<ul>\n<li><em>We are scheduled to go back 3 days per week on February 1 unless the COVID infection rates remain high. We postponed a January 4 return due to the high rate of new infections.<\/em><em><br \/>\n<\/em><\/li>\n<\/ul>\n<ul>\n<li><em>Many centers will continue a hybrid schedule.<\/em><\/li>\n<\/ul>\n<ul>\n<li><em>We are moving to work from home 2 days per week, and 3 days in the office. At this point in the US, all colleagues are required to be in the office at least 1 day per week.<\/em><em><br \/>\n<\/em><\/li>\n<\/ul>\n<ul>\n<li><em>We are on a hybrid schedule &#8211; (office three days per week).<\/em><em><br \/>\n<\/em><\/li>\n<\/ul>\n<ul>\n<li><em>We are mostly working from home.<\/em><em><br \/>\n<\/em><\/li>\n<\/ul>\n<ul>\n<li><em>Our service centers will comply with country protocols. We will likely have more flexible arrangements for our employees.<\/em><em><br \/>\n<\/em><\/li>\n<\/ul>\n<p><strong>Closing Summary<\/strong><\/p>\n<p>For Peeriosity member companies, responding to COVID-19 required quick and decisive action that pushed the boundaries for how Shared Services work activities are performed.\u00a0 \u00a0Temporary measures soon became long-term with member companies shifting to a virtual work model for the majority of staff for a year or more.\u00a0 For many, a return to the office in some capacity is likely within the next six months, depending on how quickly the virus can be contained in 2022.\u00a0 As this transition takes place, the rules will have changed dramatically, with many new models emerging to support in-person team interactions for a portion of the workweek and allow remote working for part of the week for most employees.<\/p>\n<p>What percentage of your company\u2019s Shared Services workforce worked virtually for 12 months or more in response to COVID-19?\u00a0 Are you planning to have employees return to the office within the next 6 months, and if yes, what will be the requirements for how many days in the office for members of your Shared Services team?<\/p>\n<p>Who are <em>your<\/em> peers and how are you collaborating with them?<\/p>\n<p>________________________________________________________________________________________________<\/p>\n<p><sup>\u00a0<\/sup>\u201ciPolling\u201d is available exclusively to Peeriosity member company employees, with consultants or vendors prohibited from participating or accessing content. Members have full visibility to all respondents and their comments. Using Peeriosity\u2019s integrated email system, Peer Mail, members can easily communicate at any time with others who participated in iPolling.<\/p>\n<p>Peeriosity members are invited to log into <a href=\"http:\/\/www.peeriosity.com\/shared-services\/\">www.peeriosity.com<\/a> to join the discussion and connect with Peers.\u00a0\u00a0 Membership is for practitioners only, with no consultants or vendors permitted.\u00a0 To learn more about Peeriosity, <a href=\"https:\/\/www.peeriosity.com\/shared-services\/\">click here<\/a>.<\/p>\n<p><span class='st_linkedin_large' st_title='Is Virtual the Future for Shared Services \/ GBS?' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2022%2F01%2Fis-virtual-the-future-for-shared-services-gbs%2F' displayText='linkedin'><\/span><span class='st_twitter_large' st_title='Is Virtual the Future for Shared Services \/ GBS?' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2022%2F01%2Fis-virtual-the-future-for-shared-services-gbs%2F' displayText='twitter'><\/span><span class='st_email_large' st_title='Is Virtual the Future for Shared Services \/ GBS?' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2022%2F01%2Fis-virtual-the-future-for-shared-services-gbs%2F' displayText='email'><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Introduction Prior to COVID-19 many leading Shared Services \/ GBS organizations had some type of flexible work arrangement policies in place as a way to improve morale and create trust with employees by allowing them the flexibility to work around childcare and other non-work activities that are difficult to accomplish outside of work hours.\u00a0 When [&hellip;]<\/p>\n<p><span class='st_linkedin_large' st_title='Is Virtual the Future for Shared Services \/ GBS?' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2022%2F01%2Fis-virtual-the-future-for-shared-services-gbs%2F' displayText='linkedin'><\/span><span class='st_twitter_large' st_title='Is Virtual the Future for Shared Services \/ GBS?' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2022%2F01%2Fis-virtual-the-future-for-shared-services-gbs%2F' displayText='twitter'><\/span><span class='st_email_large' st_title='Is Virtual the Future for Shared Services \/ GBS?' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2022%2F01%2Fis-virtual-the-future-for-shared-services-gbs%2F' displayText='email'><\/span><\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[8],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.2 (Yoast SEO v19.13) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Is Virtual the Future for Shared Services\/ GBS? | Peeriosity, LLC<\/title>\n<meta name=\"description\" content=\"Is virtual the future for shared services \/ GBS? 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