{"id":448,"date":"2012-02-22T20:38:16","date_gmt":"2012-02-22T20:38:16","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=448"},"modified":"2022-04-15T08:20:49","modified_gmt":"2022-04-15T08:20:49","slug":"creating-a-shared-services-environment-that-fosters-employee-development-and-high-morale","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2012\/02\/creating-a-shared-services-environment-that-fosters-employee-development-and-high-morale\/","title":{"rendered":"Creating a Shared Services Environment that Fosters Employee Development and High Morale"},"content":{"rendered":"

The best technology and processes in the world will not deliver superior results if your\u00a0 Shared Services<\/a><\/span> team is not fully engaged. The challenge for Shared (or Business) Services leaders is to create and maintain an environment where their teams are performing at the highest performance levels; identifying and implementing value-creating initiatives and projects while providing excellent customer service. It\u2019s no surprise that people who enjoy their work environment deliver superior results.<\/p>\n

The Shared Services workforce faces the same challenges as much of the rest of the organization they are part of, as well as a few unique ones. Being at the forefront of implementing change initiatives that can face resistance from corporate functions and operations requires Shared Services leaders to have a significant focus on their team\u2019s engagement level. In what was one of the most well-attended Peercasts1<\/sup> within the Peeriosity Shared Services Leadership Research Area<\/a>, leaders collaborated on \u201cCreating a Shared Services Environment that Fosters Employee Development and High Morale.\u201d<\/p>\n

The interactive discussion commenced with reviewing research results from a question posed to Shared Services Leaders regarding initiatives that have yielded the greatest positive impact on their employees.<\/p>\n

\"poll<\/a><\/p>\n

 <\/p>\n

As you can see from the results, there is no \u201cmagic bullet\u201d. Many initiatives may resonate with employees in Shared Services to create an environment that fosters full engagement. A representative discussion comment summed it up:<\/p>\n

\u201cSeveral of these choices are very important and the priority will vary from one employee to another, therefore it is important for leaders to take a balanced approach that is broad enough to cover a wide scope of options to foster employee engagement and development. But it\u2019s critical that leaders understand that this is important and not something to delegate or address only when a problem is evident \u2013 by then, it\u2019s too late.\u201d<\/em><\/p>\n

The feature company then shared some of the key tenets they have in creating a positive environment for their teams in Shared Services:<\/p>\n