{"id":4410,"date":"2021-09-17T17:58:59","date_gmt":"2021-09-17T17:58:59","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=4410"},"modified":"2022-08-23T16:08:08","modified_gmt":"2022-08-23T16:08:08","slug":"lifecycle-maturity-for-shared-services-gbs","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2021\/09\/lifecycle-maturity-for-shared-services-gbs\/","title":{"rendered":"Lifecycle Maturity for Shared Services\/GBS"},"content":{"rendered":"\r\n

Introduction of Lifecycle Maturity<\/strong><\/p>\r\n\r\n\r\n\r\n

Shared Services<\/a> as an operating model has been in existence for decades and, today is widely embraced by large global companies.\u00a0 Even though many companies have extensive experience, even leading companies to continue to make changes to their designs and take advantage of new opportunities to drive process improvement and business process transformation. \u00a0As companies move along the maturity curve, priorities will shift from stabilizing systems and processes to the expansion and growth of governance models, technology, processes, and customer experiences.\u00a0 The most mature have achieved an advanced level with a broad scope, and a cutting-edge governance model, using leading technology solutions, processes, and sophisticated approaches to customer and employee engagement.<\/p>\r\n\r\n\r\n\r\n

iPollingTM<\/sup> Results Review<\/strong><\/p>\r\n\r\n\r\n\r\n

Peeriosity\u2019s iPollingTM<\/sup> was recently used to learn more about Peeriosity member companies\u2019 Shared Services lifecycle.\u00a0 The results indicate that 34% are either advanced or mature, with very stable ongoing efforts in place to improve governance models<\/a>, technology, processes, and the customer\/employee experience.\u00a0 The largest block of companies at 55% are fully operational, with a stable organization and with room to grow across all dimensions, with the balance of 11% indicating that they are new and emerging, in the earlier lifecycle stages and on a steep learning curve.<\/p>\r\n\r\n\r\n\r\n

\"characterization<\/figure>\r\n\r\n\r\n\r\n

The poll also asked which areas member companies Shared Services\/Global Business Services organization need to most focus on in order to move to the next level of lifecycle maturity.\u00a0 The top four areas cited were scope expansion (27%), process standardization\/improvement (21%), technology (21%), and governance models (16%), with areas like customer experience<\/a> and partnering\/outsourcing cited less frequently as most important.\u00a0<\/p>\r\n\r\n\r\n\r\n

\"areas<\/figure>\r\n\r\n\r\n\r\n

Here are some of the comments from members:<\/p>\r\n\r\n\r\n\r\n