{"id":4388,"date":"2021-07-30T16:07:35","date_gmt":"2021-07-30T16:07:35","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=4388"},"modified":"2022-08-23T16:16:12","modified_gmt":"2022-08-23T16:16:12","slug":"shared-services-role-in-driving-intelligent-automation","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2021\/07\/shared-services-role-in-driving-intelligent-automation\/","title":{"rendered":"Shared Services Role in Driving Intelligent Automation"},"content":{"rendered":"\r\n

Introduction<\/strong><\/p>\r\n\r\n\r\n\r\n

Since launching the Intelligent Automation Research Area<\/a> in 2017, Peeriosity has featured member experiences on Peercasts and engaged members in discussions using iPolling to flush out issues, with new activities happening every month.\u00a0 Because Peeriosity interactions include only Peeriosity members, without consultants or vendors getting in the way, discussions have been candid with an emphasis on the \u201ctrue story\u201d of what works and what doesn\u2019t.\u00a0 And, because Peeriosity maintains a 3-year history of content, current and new Peeriosity members can continue to leverage both ongoing discussions and a rich archive of research results and findings.<\/p>\r\n\r\n\r\n\r\n

During the past 4 years, Peeriosity members have been busy developing their expertise in Intelligent Automation and guiding the implementation of hundreds of related projects.\u00a0 Not surprisingly, because of the role that Shared Services (including Global Business Services and Integrated Business Services models) have taken to implement new technologies and drive improvements to underlying process designs; often with a focus on end-to-end process optimization, Shared Services is consistently either the primary leader, an equal partner or a critical source of resources to drive the implementation of automation technologies<\/a>.\u00a0<\/p>\r\n\r\n\r\n\r\n

iPollingTM<\/sup> Results Review<\/strong><\/p>\r\n\r\n\r\n\r\n

Peeriosity\u2019s iPollingTM<\/sup> was recently used to learn more about the role that Shared Services has played in driving Intelligent Automation efforts.\u00a0 \u00a0The first poll question asked members to characterize the role of Shared Services to drive Intelligent Automation efforts<\/a>.\u00a0 The results indicate that for 35% of Peeriosity member companies, Shared Services organizations are an important resource for Intelligent Automation expertise<\/a> and solutions within Shared Services and in other areas as well.\u00a0 An additional 35% go further, with Shared Services organizations either the primary leader for expertise and solutions across the company or are a co-leader with IT for expertise and solutions across the company.\u00a0 Even for the remaining 30% of responses where the focus has largely been on processes within the scope of Shared Services, 17% indicate that Shared Services is the primary, with 13% who indicate that either IT is the primary leader (9%) or Shared Services is an important resource to IT (4%).\u00a0 Here are the details:<\/p>\r\n\r\n\r\n\r\n

\"best<\/figure>\r\n\r\n\r\n\r\n

With regards to the idea of training Shared Services staff to develop automation (i.e., as citizen developers), 35% report that they have had success using citizen developers, with 26% who are getting started and think the idea of using citizen developers has potential.\u00a0 The idea also has resistance, with 30% who prefer to use other resources for automation and 9% who have used citizen developers with mixed success.<\/p>\r\n\r\n\r\n\r\n

\"results<\/figure>\r\n\r\n\r\n\r\n

Here are some of the comments from members:<\/p>\r\n\r\n\r\n\r\n