{"id":4382,"date":"2021-07-29T20:18:32","date_gmt":"2021-07-29T20:18:32","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=4382"},"modified":"2022-08-23T16:23:11","modified_gmt":"2022-08-23T16:23:11","slug":"digital-enablement-as-a-priority-for-global-business-services","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2021\/07\/digital-enablement-as-a-priority-for-global-business-services\/","title":{"rendered":"Digital Enablement as a Priority for Global Business Services"},"content":{"rendered":"\r\n<p style=\"font-size: 14px;\"><strong>Introduction<\/strong><\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">In the world of Global Shared Services, the emphasis on digital enablement is a very high priority for all Peeriosity member companies.\u00a0 For <a href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/category\/shared-services-leadership\/\">Global Shared Services leaders<\/a>, digital enablement efforts are focused on using digital transformation to automate processes, improve customer experiences, improve overall quality and accuracy, and generate new insights to assist business leaders.\u00a0 In this effort, a spectrum of technologies, tools, and methods are used ranging from <a href=\"https:\/\/www.investopedia.com\/terms\/r\/robotic-process-automation-rpa.asp\" target=\"_blank\" rel=\"noopener\">Robotic Process Automation<\/a>, Data Transformation &amp; Analytics, Data Visualization tools, Workflow tools, Document Collaboration, Intelligent Document Processing, Natural Language Processing, and Machine Learning, to Chatbots. The spectrum includes rules-based solutions to more cognitive approaches where systems learn through experience, with the ability to improve their performance beyond their programming.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\"><strong>iPolling<sup>TM<\/sup> Results Review<\/strong><\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Peeriosity\u2019s iPolling<sup>TM<\/sup> was used to provide insight into Peeriosity member companies&#8217; interest in digital enablement as a current priority, and the primary goal for digital enablement for the Business Services organization.\u00a0 \u00a0\u00a0The results were compelling, with 68% indicating that \u201cdigital is a very high priority, we have identified and continue to implement key technologies of interest\u201d and the remaining 32% indicating that \u201cdigital is a very high priority, but we are in early stages\u201d.\u00a0\u00a0 No one selected options of \u201cYes, digital is one of our priorities, but not our main focus\u201d or \u201cNo, digital is currently not a priority\u201d.\u00a0<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" class=\"alignnone wp-image-4385\" src=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2021\/07\/image-2.png\" alt=\"digital enablement priority poll for shared services organizations\" width=\"663\" height=\"403\" srcset=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2021\/07\/image-2.png 663w, https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2021\/07\/image-2-300x182.png 300w, https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2021\/07\/image-2-494x300.png 494w\" sizes=\"(max-width: 663px) 100vw, 663px\" \/><\/figure>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">With regards to the primary goal for digital enablement, 54% indicated that the primary goal was to <a href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2018\/07\/setting-project-priorities-for-intelligent-automation\/\">automate to eliminate manual tasks<\/a> and reduce costs. Another 14% each selected the options of \u201cImproved customer experience and satisfaction\u201d and \u201cGeneral new insights to assist business leaders with key decision making\u201d.\u00a0 While no one specifically selected \u201cImproved quality and accuracy\u201d, that is partially captured with the 18% who selected \u201cHard to pick just one \u2013 all of the above\u201d.<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" class=\"alignnone wp-image-4386\" src=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2021\/07\/image-3.png\" alt=\"poll on an organization's primary goal related to digital enablement in the shared services lifecycle\" width=\"663\" height=\"429\" srcset=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2021\/07\/image-3.png 663w, https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2021\/07\/image-3-300x194.png 300w, https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2021\/07\/image-3-464x300.png 464w\" sizes=\"(max-width: 663px) 100vw, 663px\" \/><\/figure>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Here are some of the comments from members:<\/p>\r\n\r\n\r\n\r\n<ul class=\"font-14\">\r\n<li><em>We are creating self-service options to improve the experiences and reduce human interactions\/contacts.<\/em><\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"font-14\">\r\n<li><em>While digitization is key in our organization &#8211; the key focus is to build automation without losing the human-kindness that makes it unique for each employee and each customer.<\/em><\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"font-14\">\r\n<li><em>We actively pursue all these goals, essentially in the same order of priority as they are listed: Primary &#8211; Automation to eliminate manual tasks and reduce costs; Secondary &#8211; Improved quality and accuracy; Tertiary &#8211; Improved customer experience and satisfaction; and Other &#8211; Generate new insights to assist business leaders with key decision making.<\/em><\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"font-14\">\r\n<li><em>We leverage digital for &#8216;all the above.&#8217; With technology, we can approach work in a new, and holistic way, to gain more than cost reduction. A key watches out with tech is that the risk profile of the service changes and investments are needed to ensure the automation is working, is working as intended, has strong <a href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2016\/07\/are-you-short-changing-change-management-cm\/\">change management<\/a>, and has appropriate break\/fix resolution times.<\/em><\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"font-14\">\r\n<li><em>In our endeavor to be customer-centric, we see digital as a key enabler.<\/em><\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"font-14\">\r\n<li><em>All the options are applicable &#8212; improve efficiency, improve quality, generate insights, and improve customer experience.<\/em><\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\"><strong>Closing Summary<\/strong><\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">For large companies will global revenues of $5B and above, and with tens of thousands of employees, Global Business Services continues to evolve and change rapidly.\u00a0 While the descriptions might vary by the company (e.g., Shared Services, Global Shared Services, Global Business Services, or Integrated Business Services), the emphasis on digital technologies to drive performance and achieve superior results is universal.\u00a0 These efforts are expected to continue with increased emphasis and funding as available tools and approaches to leveraging them continue to achieve success.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">What emphasis does your Global Shared Services organization place on digital optimization?\u00a0 What are your primary objectives for your digital transformation efforts?\u00a0 Where have you achieved success, and what are your current priorities?<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Who are <em>your<\/em> peers and how are you collaborating with them?<\/p>\r\n\r\n\r\n\r\n<p>______________________________________________________________________________<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">\u201ciPolling<sup>TM<\/sup>\u201d is available exclusively to Peeriosity member company employees, with consultants or vendors prohibited from participating or accessing content. Members have full visibility of all respondents and their comments. Using Peeriosity\u2019s integrated email system, Peer Mail<sup>TM<\/sup>, members can easily communicate at any time with others who participated in iPolling.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Peeriosity members are invited to log into <a href=\"http:\/\/www.peeriosity.com\/shared-services\/\">www.peeriosity.com<\/a> to join the discussion and connect with Peers.\u00a0\u00a0 Membership is for practitioners only, with no consultants or vendors permitted.\u00a0 To learn more about Peeriosity, <a href=\"https:\/\/www.peeriosity.com\/shared-services\/\">click here<\/a>.<\/p>\r\n<p><span class='st_linkedin_large' st_title='Digital Enablement as a Priority for Global Business Services' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2021%2F07%2Fdigital-enablement-as-a-priority-for-global-business-services%2F' displayText='linkedin'><\/span><span class='st_twitter_large' st_title='Digital Enablement as a Priority for Global Business Services' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2021%2F07%2Fdigital-enablement-as-a-priority-for-global-business-services%2F' displayText='twitter'><\/span><span class='st_email_large' st_title='Digital Enablement as a Priority for Global Business Services' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2021%2F07%2Fdigital-enablement-as-a-priority-for-global-business-services%2F' displayText='email'><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Introduction In the world of Global Shared Services, the emphasis on digital enablement is a very high priority for all Peeriosity member companies.\u00a0 For Global Shared Services leaders, digital enablement efforts are focused on using digital transformation to automate processes, improve customer experiences, improve overall quality and accuracy, and generate new insights to assist business [&hellip;]<\/p>\n<p><span class='st_linkedin_large' st_title='Digital Enablement as a Priority for Global Business Services' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2021%2F07%2Fdigital-enablement-as-a-priority-for-global-business-services%2F' displayText='linkedin'><\/span><span class='st_twitter_large' st_title='Digital Enablement as a Priority for Global Business Services' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2021%2F07%2Fdigital-enablement-as-a-priority-for-global-business-services%2F' displayText='twitter'><\/span><span class='st_email_large' st_title='Digital Enablement as a Priority for Global Business Services' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2021%2F07%2Fdigital-enablement-as-a-priority-for-global-business-services%2F' displayText='email'><\/span><\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[8],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.2 (Yoast SEO v19.13) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Digital Enablement - Priority for Global Business Services | Peeriosity, LLC<\/title>\n<meta name=\"description\" content=\"While descriptions might vary by company, the emphasis on digital enablement to drive performance and achieve superior results is universal.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2021\/07\/digital-enablement-as-a-priority-for-global-business-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Digital Enablement as a Priority for Global Business Services\" \/>\n<meta property=\"og:description\" content=\"While descriptions might vary by company, the emphasis on digital enablement to drive performance and achieve superior results is universal.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2021\/07\/digital-enablement-as-a-priority-for-global-business-services\/\" \/>\n<meta property=\"og:site_name\" content=\"Peeriosity\" \/>\n<meta property=\"article:published_time\" content=\"2021-07-29T20:18:32+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-23T16:23:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2021\/07\/image-2.png\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2021\/07\/digital-enablement-as-a-priority-for-global-business-services\/\",\"url\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2021\/07\/digital-enablement-as-a-priority-for-global-business-services\/\",\"name\":\"Digital Enablement - Priority for Global Business Services | Peeriosity, LLC\",\"isPartOf\":{\"@id\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/#website\"},\"datePublished\":\"2021-07-29T20:18:32+00:00\",\"dateModified\":\"2022-08-23T16:23:11+00:00\",\"author\":{\"@id\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/#\/schema\/person\/06131ee5ca35862440ab2ed1ade7cc4a\"},\"description\":\"While descriptions might vary by company, the emphasis on digital enablement to drive performance and achieve superior results is universal.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2021\/07\/digital-enablement-as-a-priority-for-global-business-services\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2021\/07\/digital-enablement-as-a-priority-for-global-business-services\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2021\/07\/digital-enablement-as-a-priority-for-global-business-services\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Digital Enablement as a Priority for Global Business Services\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/#website\",\"url\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/\",\"name\":\"Peeriosity\",\"description\":\"Peeriosity Research\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/#\/schema\/person\/06131ee5ca35862440ab2ed1ade7cc4a\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/f40a0d8493f8ff51d8560c30b5fa9933?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/f40a0d8493f8ff51d8560c30b5fa9933?s=96&d=mm&r=g\",\"caption\":\"admin\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Digital Enablement - Priority for Global Business Services | Peeriosity, LLC","description":"While descriptions might vary by company, the emphasis on digital enablement to drive performance and achieve superior results is universal.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2021\/07\/digital-enablement-as-a-priority-for-global-business-services\/","og_locale":"en_US","og_type":"article","og_title":"Digital Enablement as a Priority for Global Business Services","og_description":"While descriptions might vary by company, the emphasis on digital enablement to drive performance and achieve superior results is universal.","og_url":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2021\/07\/digital-enablement-as-a-priority-for-global-business-services\/","og_site_name":"Peeriosity","article_published_time":"2021-07-29T20:18:32+00:00","article_modified_time":"2022-08-23T16:23:11+00:00","og_image":[{"url":"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2021\/07\/image-2.png"}],"author":"admin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"admin","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2021\/07\/digital-enablement-as-a-priority-for-global-business-services\/","url":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2021\/07\/digital-enablement-as-a-priority-for-global-business-services\/","name":"Digital Enablement - Priority for Global Business Services | Peeriosity, LLC","isPartOf":{"@id":"https:\/\/www.peeriosity.com\/shared-services\/articles\/#website"},"datePublished":"2021-07-29T20:18:32+00:00","dateModified":"2022-08-23T16:23:11+00:00","author":{"@id":"https:\/\/www.peeriosity.com\/shared-services\/articles\/#\/schema\/person\/06131ee5ca35862440ab2ed1ade7cc4a"},"description":"While descriptions might vary by company, the emphasis on digital enablement to drive performance and achieve superior results is universal.","breadcrumb":{"@id":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2021\/07\/digital-enablement-as-a-priority-for-global-business-services\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.peeriosity.com\/shared-services\/articles\/2021\/07\/digital-enablement-as-a-priority-for-global-business-services\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2021\/07\/digital-enablement-as-a-priority-for-global-business-services\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.peeriosity.com\/shared-services\/articles\/"},{"@type":"ListItem","position":2,"name":"Digital Enablement as a Priority for Global Business Services"}]},{"@type":"WebSite","@id":"https:\/\/www.peeriosity.com\/shared-services\/articles\/#website","url":"https:\/\/www.peeriosity.com\/shared-services\/articles\/","name":"Peeriosity","description":"Peeriosity Research","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.peeriosity.com\/shared-services\/articles\/#\/schema\/person\/06131ee5ca35862440ab2ed1ade7cc4a","name":"admin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.peeriosity.com\/shared-services\/articles\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/f40a0d8493f8ff51d8560c30b5fa9933?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f40a0d8493f8ff51d8560c30b5fa9933?s=96&d=mm&r=g","caption":"admin"}}]}},"_links":{"self":[{"href":"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-json\/wp\/v2\/posts\/4382"}],"collection":[{"href":"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-json\/wp\/v2\/comments?post=4382"}],"version-history":[{"count":6,"href":"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-json\/wp\/v2\/posts\/4382\/revisions"}],"predecessor-version":[{"id":5804,"href":"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-json\/wp\/v2\/posts\/4382\/revisions\/5804"}],"wp:attachment":[{"href":"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-json\/wp\/v2\/media?parent=4382"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-json\/wp\/v2\/categories?post=4382"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-json\/wp\/v2\/tags?post=4382"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}