{"id":4291,"date":"2020-09-28T14:36:44","date_gmt":"2020-09-28T14:36:44","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=4291"},"modified":"2022-08-23T18:53:27","modified_gmt":"2022-08-23T18:53:27","slug":"defending-and-controlling-changes-to-your-global-operating-model","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/09\/defending-and-controlling-changes-to-your-global-operating-model\/","title":{"rendered":"Defending and Controlling Changes to your Global Operating Model"},"content":{"rendered":"\r\n<p style=\"font-size: 14px;\"><strong>Introduction<\/strong><\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">One of the major efforts carried out by every leading Shared Services organization is to develop and implement a standardized global operating model to drive consistent back office processes (i.e. Order-to-Cash, Purchase-to-Pay, Record-to-Report). The model sets the structure and provides a needed framework to guide efficient and effective processes that leverage shared ERP infrastructure, <a href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2021\/01\/shared-services-and-the-importance-of-global-process-documentation\/\">common operating procedures<\/a>, and well-coordinated service delivery worldwide. A robust yet flexible governance methodology is necessary to ensure enduring operating model integrity while remaining responsive to changing business needs over years and decades post-implementation.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\"><strong>Company Experience<\/strong><\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">A recent Peercast<sup>TM<\/sup> in our <a href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/category\/shared-services-leadership\/\">Shared Services Leadership research area<\/a> featured a global company with over $30B in annual revenue discussing their approach to governing, controlling, and defending their <a href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2019\/02\/utilization-of-shared-services-operating-model-alternatives\/\">Global Operating Model<\/a>. \u00a0The company established its design for Global Service Delivery from 2013 to 2015 which included a dramatic transition from 50 legacy ERP systems around the world to an SAP environment using a single instance globally.\u00a0 This common technology architecture supported additional changes including:<\/p>\r\n\r\n\r\n\r\n<ul class=\"font-14\">\r\n<li>A move from disparate technologies across affiliates and sites to standardized processes and technologies.<\/li>\r\n<li>A move from affiliates and sites that were supported by their own Finance and Operations teams, to leveraged Shared Services resources that provide support to all locations.<\/li>\r\n<li>A move from divergent headquarters, affiliate, and site processes to integrated business capabilities across the company\u2019s global footprint.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">To support these significant changes a BPO Governance Structure and Oversight process was created.\u00a0 Key components included:<\/p>\r\n\r\n\r\n\r\n<ul class=\"font-14\">\r\n<li>An Outsourcing Governance COE is responsible for contract change management, service-level monitoring, external benchmarking, and billing administration.\u00a0<\/li>\r\n<li>Affiliates, sites, and functions responsible for <a href=\"https:\/\/www.investopedia.com\/terms\/k\/kpi.asp\" target=\"_blank\" rel=\"noopener\">KPI Analytics<\/a>, operating model evolution, issue escalation, and audit and controls liaison.<\/li>\r\n<li>The BPO partner is responsible for delivery, metrics and measurement, FTE onboarding and offboarding, innovation, and robotics.<\/li>\r\n<li>And finally, Global Process Leads, responsible for continuous improvement, operating model changes, model efficiency tracking, and efficiency analytics.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Robust performance measurement is critical, with a metrics platform that can evolve to match the maturing processes and continually address the changing needs of the business.\u00a0 Over several years Core Metrics evolved into KPI Dashboards, which changed to Integrated Details with transaction-level drill-down, that evolved into Continuous Monitoring, which is now transitioning to exception-based Targeted Outreach.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Governing and controlling changes to the model are accomplished using a Continuous Improvement Request process which is a formalized governance process for adapting and improving the global operating model.\u00a0 The approach uses a \u201ccommunity forum\u201d to represent business stakeholders so that they can voice their needs and propose changes to the operating model.\u00a0 The process also provides visibility to Shared Services global process leaders and enterprise IT, managers.\u00a0 Finally, it serves as a demand intake channel, using an informed vetting process and control mechanism to allow needed change and improvement while maintaining the integrity of the global operating model.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">For details, Peeriosity members are encouraged to sign into the member\u2019s area to view the complete presentation and listen to the recorded Peercast.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\"><strong>Closing Summary<\/strong><\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Having a robust global operating model for Shared Services is a requirement for guiding efficient and effective processes that can leverage standardized operating procedures, with well-coordinated worldwide service delivery. Critical components to defending and controlling your global operating model are to have clearly defined end-to-end process metrics, with a formal process to allow the organization to adapt based on changing business requirements, with clear channels for input and review by key stakeholders.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">How does your company defend and control changes to your Shared Services operating model?\u00a0 What role does your performance measurement process play, and how do you manage the required changes and modifications to your operating model that are needed as business needs and the mix of available opportunities change?<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Who are <em>your<\/em> peers and how are you collaborating with them?<\/p>\r\n\r\n\r\n\r\n<p>______________________________________________________________________________<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">\u201cPeercasts<sup>TM<\/sup>\u201d are private, professionally facilitated webcasts that feature leading member company experiences on specific topics as a catalyst for broader discussion.\u00a0 Access is available exclusively to Peeriosity member company employees, with consultants or vendors prohibited from attending or accessing discussion content.\u00a0 Members can see who is registered to attend in advance, with discussion recordings, supporting polls, and presentation materials online and available whenever convenient for the member.\u00a0 Using Peeriosity\u2019s integrated email system, Peer Mail<sup>TM<\/sup>, attendees can easily communicate at any time with other attending peers by selecting them from the list of registered attendees.\u00a0<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Peeriosity members are invited to log into <a href=\"\/\">www.peeriosity.com<\/a> to join the discussion and connect with Peers.\u00a0\u00a0 Membership is for practitioners only, with no consultants or vendors permitted.\u00a0 To learn more about Peeriosity, <a href=\"https:\/\/www.peeriosity.com\/shared-services\/\">click here<\/a>.<\/p>\r\n<p><span class='st_linkedin_large' st_title='Defending and Controlling Changes to your Global Operating Model' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2020%2F09%2Fdefending-and-controlling-changes-to-your-global-operating-model%2F' displayText='linkedin'><\/span><span class='st_twitter_large' st_title='Defending and Controlling Changes to your Global Operating Model' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2020%2F09%2Fdefending-and-controlling-changes-to-your-global-operating-model%2F' displayText='twitter'><\/span><span class='st_email_large' st_title='Defending and Controlling Changes to your Global Operating Model' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2020%2F09%2Fdefending-and-controlling-changes-to-your-global-operating-model%2F' displayText='email'><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Introduction One of the major efforts carried out by every leading Shared Services organization is to develop and implement a standardized global operating model to drive consistent back office processes (i.e. Order-to-Cash, Purchase-to-Pay, Record-to-Report). The model sets the structure and provides a needed framework to guide efficient and effective processes that leverage shared ERP infrastructure, [&hellip;]<\/p>\n<p><span class='st_linkedin_large' st_title='Defending and Controlling Changes to your Global Operating Model' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2020%2F09%2Fdefending-and-controlling-changes-to-your-global-operating-model%2F' displayText='linkedin'><\/span><span class='st_twitter_large' st_title='Defending and Controlling Changes to your Global Operating Model' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2020%2F09%2Fdefending-and-controlling-changes-to-your-global-operating-model%2F' displayText='twitter'><\/span><span class='st_email_large' st_title='Defending and Controlling Changes to your Global Operating Model' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2020%2F09%2Fdefending-and-controlling-changes-to-your-global-operating-model%2F' displayText='email'><\/span><\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[8],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.2 (Yoast SEO v19.13) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Defending Your Global Operating Model | Peeriosity, LLC<\/title>\n<meta name=\"description\" content=\"A robust yet flexible governance methodology is necessary to ensure enduring global operating model integrity. Read more at Peeriosity\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/09\/defending-and-controlling-changes-to-your-global-operating-model\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Defending and Controlling Changes to your Global Operating Model\" \/>\n<meta property=\"og:description\" content=\"A robust yet flexible governance methodology is necessary to ensure enduring global operating model integrity. Read more at Peeriosity\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/09\/defending-and-controlling-changes-to-your-global-operating-model\/\" \/>\n<meta property=\"og:site_name\" content=\"Peeriosity\" \/>\n<meta property=\"article:published_time\" content=\"2020-09-28T14:36:44+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-23T18:53:27+00:00\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/09\/defending-and-controlling-changes-to-your-global-operating-model\/\",\"url\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/09\/defending-and-controlling-changes-to-your-global-operating-model\/\",\"name\":\"Defending Your Global Operating Model | Peeriosity, LLC\",\"isPartOf\":{\"@id\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/#website\"},\"datePublished\":\"2020-09-28T14:36:44+00:00\",\"dateModified\":\"2022-08-23T18:53:27+00:00\",\"author\":{\"@id\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/#\/schema\/person\/06131ee5ca35862440ab2ed1ade7cc4a\"},\"description\":\"A robust yet flexible governance methodology is necessary to ensure enduring global operating model integrity. Read more at Peeriosity\",\"breadcrumb\":{\"@id\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/09\/defending-and-controlling-changes-to-your-global-operating-model\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/09\/defending-and-controlling-changes-to-your-global-operating-model\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/09\/defending-and-controlling-changes-to-your-global-operating-model\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Defending and Controlling Changes to your Global Operating Model\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/#website\",\"url\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/\",\"name\":\"Peeriosity\",\"description\":\"Peeriosity Research\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/#\/schema\/person\/06131ee5ca35862440ab2ed1ade7cc4a\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/f40a0d8493f8ff51d8560c30b5fa9933?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/f40a0d8493f8ff51d8560c30b5fa9933?s=96&d=mm&r=g\",\"caption\":\"admin\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Defending Your Global Operating Model | Peeriosity, LLC","description":"A robust yet flexible governance methodology is necessary to ensure enduring global operating model integrity. Read more at Peeriosity","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/09\/defending-and-controlling-changes-to-your-global-operating-model\/","og_locale":"en_US","og_type":"article","og_title":"Defending and Controlling Changes to your Global Operating Model","og_description":"A robust yet flexible governance methodology is necessary to ensure enduring global operating model integrity. Read more at Peeriosity","og_url":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/09\/defending-and-controlling-changes-to-your-global-operating-model\/","og_site_name":"Peeriosity","article_published_time":"2020-09-28T14:36:44+00:00","article_modified_time":"2022-08-23T18:53:27+00:00","author":"admin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"admin","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/09\/defending-and-controlling-changes-to-your-global-operating-model\/","url":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/09\/defending-and-controlling-changes-to-your-global-operating-model\/","name":"Defending Your Global Operating Model | Peeriosity, LLC","isPartOf":{"@id":"https:\/\/www.peeriosity.com\/shared-services\/articles\/#website"},"datePublished":"2020-09-28T14:36:44+00:00","dateModified":"2022-08-23T18:53:27+00:00","author":{"@id":"https:\/\/www.peeriosity.com\/shared-services\/articles\/#\/schema\/person\/06131ee5ca35862440ab2ed1ade7cc4a"},"description":"A robust yet flexible governance methodology is necessary to ensure enduring global operating model integrity. Read more at Peeriosity","breadcrumb":{"@id":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/09\/defending-and-controlling-changes-to-your-global-operating-model\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/09\/defending-and-controlling-changes-to-your-global-operating-model\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/09\/defending-and-controlling-changes-to-your-global-operating-model\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.peeriosity.com\/shared-services\/articles\/"},{"@type":"ListItem","position":2,"name":"Defending and Controlling Changes to your Global Operating Model"}]},{"@type":"WebSite","@id":"https:\/\/www.peeriosity.com\/shared-services\/articles\/#website","url":"https:\/\/www.peeriosity.com\/shared-services\/articles\/","name":"Peeriosity","description":"Peeriosity Research","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.peeriosity.com\/shared-services\/articles\/#\/schema\/person\/06131ee5ca35862440ab2ed1ade7cc4a","name":"admin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.peeriosity.com\/shared-services\/articles\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/f40a0d8493f8ff51d8560c30b5fa9933?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f40a0d8493f8ff51d8560c30b5fa9933?s=96&d=mm&r=g","caption":"admin"}}]}},"_links":{"self":[{"href":"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-json\/wp\/v2\/posts\/4291"}],"collection":[{"href":"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-json\/wp\/v2\/comments?post=4291"}],"version-history":[{"count":9,"href":"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-json\/wp\/v2\/posts\/4291\/revisions"}],"predecessor-version":[{"id":5821,"href":"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-json\/wp\/v2\/posts\/4291\/revisions\/5821"}],"wp:attachment":[{"href":"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-json\/wp\/v2\/media?parent=4291"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-json\/wp\/v2\/categories?post=4291"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-json\/wp\/v2\/tags?post=4291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}