{"id":4271,"date":"2020-05-30T16:59:42","date_gmt":"2020-05-30T16:59:42","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=4271"},"modified":"2022-08-23T19:04:15","modified_gmt":"2022-08-23T19:04:15","slug":"process-improvement-methods-and-tools-in-shared-services","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/05\/process-improvement-methods-and-tools-in-shared-services\/","title":{"rendered":"Process Improvement Methods and Tools in Shared Services"},"content":{"rendered":"\r\n<p style=\"font-size: 14px;\"><strong>Introduction<\/strong><\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">While many companies realize significant savings when first transitioning to Shared Services, uncovering additional savings opportunities can be a challenge without the proper focus. One attribute of many successful <a href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/category\/shared-services-leadership\/\">Shared Services operations<\/a> is a well-established Process Improvement program that is ingrained into the culture of the operation. The topic of process improvement remains one of the most popular in the world of Shared Services, and for good reason.\u00a0 The strong performance results companies have experienced have been impressive and, for many, having an active Process Improvement program has been a significant factor in achieving superior results.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\"><strong>iPolling<sup>TM<\/sup> Results Review<\/strong><\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Peeriosity\u2019s iPolling<sup>TM<\/sup> was used recently to provide insights into how Peeriosity member companies were using <a href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2021\/11\/formal-continuous-improvement-programs-in-shared-services\/\">performance improvement methodologies<\/a> in Shared Services, with a drill down to the specific tools that are most commonly used.\u00a0 The results indicate that 65% of Peeriosity member companies are using a combination of <a href=\"https:\/\/www.investopedia.com\/terms\/l\/lean-six-sigma.asp\" target=\"_blank\" rel=\"noopener\">Lean and Six Sigma<\/a>, with an additional 19% primarily using the Lean methodology only, with the balance of 19% using either a range of formal or less formal methods.<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" class=\"alignnone wp-image-4272\" src=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2020\/05\/image-4.png\" alt=\"process improvement methods &amp; tools that is being utilized within shared services\" width=\"663\" height=\"404\" srcset=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2020\/05\/image-4.png 663w, https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2020\/05\/image-4-300x183.png 300w, https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2020\/05\/image-4-492x300.png 492w\" sizes=\"(max-width: 663px) 100vw, 663px\" \/><\/figure>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Regarding the specific tools used, 53% of Peeriosity member companies indicate that value stream mapping is the most helpful.\u00a0 For 27% of member companies, developing and reporting on specific <a href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2021\/08\/whats-measured-improves-the-importance-of-formal-kpis\/\">KPIs<\/a> has created the greatest impact, with 13% selecting brainstorming as the most helpful specific tool.\u00a0 Here are the details:<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" class=\"alignnone wp-image-4273\" src=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2020\/05\/image-5.png\" alt=\"what tool is the most helpful in improving performance within shared services \" width=\"663\" height=\"403\" srcset=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2020\/05\/image-5.png 663w, https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2020\/05\/image-5-300x182.png 300w, https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2020\/05\/image-5-494x300.png 494w\" sizes=\"(max-width: 663px) 100vw, 663px\" \/><\/figure>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">A few of the comments from members include:<\/p>\r\n\r\n\r\n\r\n<ul class=\"font-14\">\r\n<li><em>We have a formal Continuous Improvement program that utilizes a combination of principles and tools, including all of the options in the survey (Lean, Six Sigma, Pareto, Value Chain Analysis, Focused Action Workshops, etc.).<\/em><\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"font-14\">\r\n<li><em>We have a culture of continuous improvement and have leveraged the appropriate method to drive the changes. We have been leveraging more Value Stream Mapping recently, but the other approaches can be valid depending on the area being improved.<\/em><\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"font-14\">\r\n<li><em>The methodologies used are really determined by the needs of the project. We also use PMBOK quite often. As for tools used to improve performance, we are very strong in developing KPIs. We also use Pareto often. Most importantly though, measuring the KPIs is pointless if you do not have a clearly defined process to address risk areas when they surface within the KPIs.<\/em><\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\"><strong>Closing Summary<\/strong><\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Creating a culture in Shared Services that embraces process improvement at every level of the organization continues to be a key success factor for leading companies with over $5B in annual revenue, even though leveraging advanced technologies and process scale is often achievable, and within budget.\u00a0 Because effective change begins with measurement, having defined methodologies and tools is critical to identifying opportunities and driving meaningful change, with outcomes that are measured and understood.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">What process improvement methods and tools does your company use in Shared Services?\u00a0 Are you satisfied with the results or is it time to take another look at this important aspect of your Shared Services operation?<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Who are <em>your<\/em> peers and how are you collaborating with them?<\/p>\r\n\r\n\r\n\r\n<p>______________________________________________________________________________<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">\u201ciPolling<sup>TM<\/sup>\u201d is available exclusively to Peeriosity member company employees, with consultants or vendors prohibited from participating or accessing content. Members have full visibility of all respondents and their comments. Using Peeriosity\u2019s integrated email system, Peer Mail<sup>TM<\/sup>, members can easily communicate at any time with others who participated in iPolling.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Peeriosity members are invited to log into <a href=\"\/\">www.peeriosity.com<\/a> to join the discussion and connect with Peers.\u00a0\u00a0 Membership is for practitioners only, with no consultants or vendors permitted.\u00a0 To learn more about Peeriosity, <a href=\"https:\/\/www.peeriosity.com\/shared-services\/\">click here<\/a>.<\/p>\r\n<p><span class='st_linkedin_large' st_title='Process Improvement Methods and Tools in Shared Services' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2020%2F05%2Fprocess-improvement-methods-and-tools-in-shared-services%2F' displayText='linkedin'><\/span><span class='st_twitter_large' st_title='Process Improvement Methods and Tools in Shared Services' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2020%2F05%2Fprocess-improvement-methods-and-tools-in-shared-services%2F' displayText='twitter'><\/span><span class='st_email_large' st_title='Process Improvement Methods and Tools in Shared Services' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2020%2F05%2Fprocess-improvement-methods-and-tools-in-shared-services%2F' displayText='email'><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Introduction While many companies realize significant savings when first transitioning to Shared Services, uncovering additional savings opportunities can be a challenge without the proper focus. One attribute of many successful Shared Services operations is a well-established Process Improvement program that is ingrained into the culture of the operation. The topic of process improvement remains one [&hellip;]<\/p>\n<p><span class='st_linkedin_large' st_title='Process Improvement Methods and Tools in Shared Services' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2020%2F05%2Fprocess-improvement-methods-and-tools-in-shared-services%2F' displayText='linkedin'><\/span><span class='st_twitter_large' st_title='Process Improvement Methods and Tools in Shared Services' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2020%2F05%2Fprocess-improvement-methods-and-tools-in-shared-services%2F' displayText='twitter'><\/span><span class='st_email_large' st_title='Process Improvement Methods and Tools in Shared Services' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2020%2F05%2Fprocess-improvement-methods-and-tools-in-shared-services%2F' displayText='email'><\/span><\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[8],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.2 (Yoast SEO v19.13) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Process Improvement Methods and Tools | Peeriosity, LLC<\/title>\n<meta name=\"description\" content=\"Because effective change begins with measurement, process improvement methods &amp; tools is critical to identifying opportunities &amp; change.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/05\/process-improvement-methods-and-tools-in-shared-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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