{"id":4253,"date":"2020-04-20T19:59:37","date_gmt":"2020-04-20T19:59:37","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=4253"},"modified":"2022-08-24T16:03:50","modified_gmt":"2022-08-24T16:03:50","slug":"from-center-of-excellence-to-operations-center","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/04\/from-center-of-excellence-to-operations-center\/","title":{"rendered":"From Center of Excellence to Operations Center"},"content":{"rendered":"\r\n

Introduction<\/strong><\/p>\r\n\r\n\r\n\r\n

As companies implement Intelligent Automation solutions, once the proof of concept is completed the management of related improvement efforts becomes more important for leveraging the new capabilities across Shared Services, and for many, across the company.\u00a0\u00a0 As more formal roles are created, the most typical is to implement a Center of Excellence model to create critical mass, focus, and leverage.\u00a0 Then, as the base of implemented projects grows, and as the alignment with Information Technology<\/a> increases, shifting to an Operations Center model as the next logical transition is a design solution increasing pursued by companies with a long history of successful Intelligent Automation projects.<\/p>\r\n\r\n\r\n\r\n

Company Experience<\/strong><\/p>\r\n\r\n\r\n\r\n

A recent PeercastTM<\/sup> in our Intelligent Automation research area<\/a> featured a global company with over $15B in annual revenue discussing how their company\u2019s Reporting Center of Excellence shifted to an Operations Center model, with the Reporting Center of Excellence, Intelligent Automation, and Data Science, all included as part of an Enterprise Data Capabilities group that reported into Technology and Solutions, which was part of an Information Technology organization that reported to the CEO.\u00a0 This change shifted reporting from Global Business Services, which became a separate large-scale organization that also reported to the IT Digital and Technology group.\u00a0<\/p>\r\n\r\n\r\n\r\n

Created in 2015, the company\u2019s Reporting Center of Excellence completed over 50 projects, resulting in USD $80M of value creation, with over 250 different dashboards and over 2,000 reports per month.\u00a0 As the focus shifted to include a greater emphasis on the ongoing production it made sense to shift organizationally to an Operations Center model.\u00a0<\/p>\r\n\r\n\r\n\r\n

Additional details regarding the company\u2019s experiences in this area are available on the Peeriosity member website, including the original presentation material, detailed poll results, and PeercastTM<\/sup> recording.<\/p>\r\n\r\n\r\n\r\n

iPollingTM<\/sup> Results Review<\/strong><\/p>\r\n\r\n\r\n\r\n

Peeriosity\u2019s iPollingTM<\/sup> was used to better understand the approach Peeriosity member companies are taking to operationalize their Intelligent Automation efforts.\u00a0 Currently, only 6% report that they have transitioned to an Operations Center model, with 38% indicating they are using a Center of Excellence model as a primary resource by customers to develop automated solutions across the company.\u00a0 An additional 38% indicate they are in a Mature Learning Mode, where they have achieved success in developing a number of automated solutions and are moving towards a Center of Excellence.\u00a0 The remaining 18% are in an Early Learning Mode where they are gaining experience in developing automated solutions.\u00a0 Here are the details:<\/p>\r\n\r\n\r\n\r\n

\"level<\/figure>\r\n\r\n\r\n\r\n

The second polling question asked how Peeriosity member companies expected their organizational designs to shift over the next two years.\u00a0 Within 2-years, 50% of companies anticipate moving to an Operations Center model that includes having full responsibility for developing projects and for managing the automated solutions and work processes.\u00a0 An additional 43% anticipate using a Center of Excellence model with the remaining 6% expecting to be in the Early Learning Mode.\u00a0 \u00a0\u00a0\u00a0<\/p>\r\n\r\n\r\n\r\n

\"best<\/figure>\r\n\r\n\r\n\r\n

A few of the comments from members include:<\/p>\r\n\r\n\r\n\r\n