{"id":4232,"date":"2020-03-25T16:45:41","date_gmt":"2020-03-25T16:45:41","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=4232"},"modified":"2022-08-24T16:14:56","modified_gmt":"2022-08-24T16:14:56","slug":"intelligent-automation-success-factors-and-challenges","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/03\/intelligent-automation-success-factors-and-challenges\/","title":{"rendered":"Intelligent Automation Success Factors and Challenges"},"content":{"rendered":"\r\n<p style=\"font-size: 14px;\"><strong>Introduction<\/strong><\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Since launching our Intelligent Automation research area in late 2017, every month we have delivered insightful Peercasts featuring member companies\u2019 experiences, sometimes using a panel format with multiple member companies discussing the pros and cons of available solutions, and at other times with a member company featured on a specific topic.\u00a0 Each Peercasts follows an open format where the featured company shared their experiences, including lessons learned, with Peercast attendees, with all attendee questions answered candidly and honestly.\u00a0<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Because Peercast attendance is restricted to member practitioners, there is never any reason for bias or restraint, with all attendees able to talk openly about their experiences.\u00a0\u00a0 Best of all, members can easily follow up privately with the featured presenter for a one-off conversation, or exchange comments or questions privately with other attendees using Peeriosity\u2019s integrated Peer Mail capabilities.\u00a0<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\"><strong>Company Experience<\/strong><\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">A recent Peercast<sup>TM<\/sup> in our <a href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/category\/rpa-ai\/\">Intelligent Automation research area<\/a> featured a global company with over $50B in annual revenue discussing their story for implementing their \u201cProcess Automation Operating Model\u201d by creating an Automation Center of Excellence that places projects into two categories based on complexity as follows:<\/p>\r\n\r\n\r\n\r\n<ol class=\"font-14\">\r\n<li>Projects that are IT developed, and are completed using complex workflow apps, where the underlying processes being addressed are complex.\u00a0 For these projects, the project team is composed of IT Production Analysts and IT Production Support resources.\u00a0<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<ul class=\"font-14\">\r\n<li>Projects that are Business Unit developed, using simple workflow apps, where the project is managed within a Business Unit Competency Center, and where the underlying processes are less complex.\u00a0 For these projects, the project team is composed of process experts from the business with assistance from IT as needed.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\"><strong>iPolling<sup>TM<\/sup> Results Review<\/strong><\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Peeriosity\u2019s iPolling<sup>TM<\/sup> was used to provide additional insights by looking at the success factors and challenges Peeriosity member companies face with Intelligent Automation implementations.\u00a0 The first question asked Peeriosity member companies to identify what has most contributed to the success of Intelligent Automation projects.\u00a0 Three factors were most often cited, with 33% saying having dedicated internal resources was the most important, 29% indicating that executive leadership\/sponsorship was the most important, and 21% responding that having staff that is open to change, new ideas, and improvement was the primary success factor.\u00a0 Interestingly, the response option for \u201cthe tools and vendor we selected\u201d was picked as most important by only 4% of respondents.\u00a0 Here are the details:<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" class=\"alignnone wp-image-4233\" src=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2020\/03\/image-2.png\" alt=\"results of intelligent automation success of projects\" width=\"663\" height=\"404\" srcset=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2020\/03\/image-2.png 663w, https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2020\/03\/image-2-300x183.png 300w, https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2020\/03\/image-2-492x300.png 492w\" sizes=\"(max-width: 663px) 100vw, 663px\" \/><\/figure>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">The second polling question asked about the biggest challenge related to implementing projects using Intelligent Automation.\u00a0 With 9 different challenges identified, the top selection for 26% of companies is the challenge of having internal resources that are not dedicated to Intelligent Automation.\u00a0 The next four top challenges are all tied at 13%, including lack of executive leadership\/sponsorship, difficulty in getting trained resources, projects being dispersed across the company with no central coordination, and challenges related to project selection.\u00a0 These were followed by 9% who identified the biggest challenge as trying to do it ourselves without external help.\u00a0<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" class=\"alignnone wp-image-4234\" src=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2020\/03\/image-3.png\" alt=\"biggest challenge related to implementing projects using intelligent automation\" width=\"663\" height=\"403\" srcset=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2020\/03\/image-3.png 663w, https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2020\/03\/image-3-300x182.png 300w, https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2020\/03\/image-3-494x300.png 494w\" sizes=\"(max-width: 663px) 100vw, 663px\" \/><\/figure>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">A few of the comments from members include:<\/p>\r\n\r\n\r\n\r\n<ul class=\"Font-14\">\r\n<li><em>Our biggest challenge with the success of automation projects has been the level of process variants in our GBS business. Projects have either been unable to deliver the anticipated benefits because the process(es) are significantly more complicated than first understood, or there are so many process variants that the business case for automation does not stack up.<\/em><\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"Font-14\">\r\n<li><em>Intelligent automation is relatively new to our organization, but we have implemented a significant number of processes and have leadership support.<\/em><\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"Font-14\">\r\n<li><em>We are more in the <a href=\"https:\/\/www.investopedia.com\/terms\/r\/robotic-process-automation-rpa.asp\" target=\"_blank\" rel=\"noopener\">automation through robotics<\/a> phase than the artificial intelligence phase at this stage. In the initial phase, building the support organization is taking some time as we build up capacity. We have many areas for implementation but are choosing those with the biggest benefit first.<\/em><\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"Font-14\">\r\n<li><em>Dedication to the business was challenging as they have projects and their normal work to focus on.<\/em><\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"Font-14\">\r\n<li><em>Driving the E2E process changes that are needed to fully leverage the automation. Requires depth of understanding, and <a href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/02\/intelligent-automation-and-change-management\/\">robust change management<\/a>.<\/em><\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"Font-14\">\r\n<li><em>Intelligent Automation is receiving a lot of attention at my company; however, the limited amount of <a href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/05\/measuring-success-and-resource-needs-for-intelligent-automation\/\">resources dedicated to IA<\/a> makes it extremely difficult to get projects completed.<\/em><\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"Font-14\">\r\n<li><em>Our biggest challenge has been to find the right use cases that will provide a substantial ROI and break even within 18 months or less.<\/em><\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\"><strong>Closing Summary<\/strong><\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Every month Peeriosity members participate in private and exclusive discussions with Peers as members of a practitioners-only research community that delivers primary, \u201cfrom the source\u201d, research with details on how leading companies are evaluating and implementing Intelligent Automation.\u00a0 Each Peercast is supported by member research, using Peeriosity\u2019s iPolling<sup>TM<\/sup> capabilities to highlight the range of approaches followed, with the ability to see details by company, and with an option for following up directly with peers for additional discussion.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Regarding success and challenges for Intelligent Automation projects, the two biggest success factors cited most often by member companies are having dedicated internal resources and the importance of Executive leadership\/sponsorship.\u00a0 Not surprisingly two of the biggest challenges are associated with the same two issues \u2013 internal resources that aren\u2019t dedicated, and a lack of executive leadership\/sponsorship.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">What approach does your company take to access primary research for how leading companies are implementing Intelligent Automation?\u00a0 If you have already started your Intelligent Automaton journey, what has contributed most to the success of projects at your company?\u00a0 What are your biggest challenges?<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Who are <em>your<\/em> peers and how are you collaborating with them?<\/p>\r\n\r\n\r\n\r\n<p>______________________________________________________________________________<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">\u201ciPolling<sup>TM<\/sup>\u201d is available exclusively to Peeriosity member company employees, with consultants or vendors prohibited from participating or accessing content. Members have full visibility of all respondents and their comments. Using Peeriosity\u2019s integrated email system, Peer Mail<sup>TM<\/sup>, members can easily communicate at any time with others who participated in iPolling.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">\u201cPeercasts<sup>TM<\/sup>\u201d are private, professionally facilitated webcasts that feature leading member company experiences on specific topics as a catalyst for broader discussion.\u00a0 Access is available exclusively to Peeriosity member company employees, with consultants or vendors prohibited from attending or accessing discussion content.\u00a0 Members can see who is registered to attend in advance, with discussion recordings, supporting polls, and presentation materials online and available whenever convenient for the member.\u00a0 Using Peeriosity\u2019s integrated email system, Peer Mail<sup>TM<\/sup>, attendees can easily communicate at any time with other attending peers by selecting them from the list of registered attendees.\u00a0<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Peeriosity members are invited to log into <a href=\"http:\/\/www.peeriosity.com\/shared-services\/\">www.peeriosity.com<\/a> to join the discussion and connect with Peers.\u00a0 Membership is for practitioners only, with no consultants or vendors permitted.\u00a0 To learn more about Peeriosity, <a href=\"https:\/\/www.peeriosity.com\/shared-services\/\">click here<\/a>.<\/p>\r\n<p><span class='st_linkedin_large' st_title='Intelligent Automation Success Factors and Challenges' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2020%2F03%2Fintelligent-automation-success-factors-and-challenges%2F' displayText='linkedin'><\/span><span class='st_twitter_large' st_title='Intelligent Automation Success Factors and Challenges' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2020%2F03%2Fintelligent-automation-success-factors-and-challenges%2F' displayText='twitter'><\/span><span class='st_email_large' st_title='Intelligent Automation Success Factors and Challenges' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2020%2F03%2Fintelligent-automation-success-factors-and-challenges%2F' displayText='email'><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Introduction Since launching our Intelligent Automation research area in late 2017, every month we have delivered insightful Peercasts featuring member companies\u2019 experiences, sometimes using a panel format with multiple member companies discussing the pros and cons of available solutions, and at other times with a member company featured on a specific topic.\u00a0 Each Peercasts follows [&hellip;]<\/p>\n<p><span class='st_linkedin_large' st_title='Intelligent Automation Success Factors and Challenges' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2020%2F03%2Fintelligent-automation-success-factors-and-challenges%2F' displayText='linkedin'><\/span><span class='st_twitter_large' st_title='Intelligent Automation Success Factors and Challenges' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2020%2F03%2Fintelligent-automation-success-factors-and-challenges%2F' displayText='twitter'><\/span><span class='st_email_large' st_title='Intelligent Automation Success Factors and Challenges' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2020%2F03%2Fintelligent-automation-success-factors-and-challenges%2F' displayText='email'><\/span><\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[16],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.2 (Yoast SEO v19.13) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Intelligent Automation Success &amp; Challenges | Peeriosity, LLC<\/title>\n<meta name=\"description\" content=\"Learn the intelligent automation success factors &amp; challenges. Read more at peeriosity to know what other challenges they face.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/03\/intelligent-automation-success-factors-and-challenges\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Intelligent Automation Success Factors and Challenges\" \/>\n<meta property=\"og:description\" content=\"Learn the intelligent automation success factors &amp; challenges. Read more at peeriosity to know what other challenges they face.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/03\/intelligent-automation-success-factors-and-challenges\/\" \/>\n<meta property=\"og:site_name\" content=\"Peeriosity\" \/>\n<meta property=\"article:published_time\" content=\"2020-03-25T16:45:41+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-24T16:14:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2020\/03\/image-2.png\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/03\/intelligent-automation-success-factors-and-challenges\/\",\"url\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/03\/intelligent-automation-success-factors-and-challenges\/\",\"name\":\"Intelligent Automation Success & Challenges | Peeriosity, LLC\",\"isPartOf\":{\"@id\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/#website\"},\"datePublished\":\"2020-03-25T16:45:41+00:00\",\"dateModified\":\"2022-08-24T16:14:56+00:00\",\"author\":{\"@id\":\"https:\/\/www.peeriosity.com\/shared-services\/articles\/#\/schema\/person\/06131ee5ca35862440ab2ed1ade7cc4a\"},\"description\":\"Learn the intelligent automation success factors & challenges. 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