{"id":4151,"date":"2019-10-11T15:58:30","date_gmt":"2019-10-11T15:58:30","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=4151"},"modified":"2022-09-01T20:56:31","modified_gmt":"2022-09-01T20:56:31","slug":"using-process-discovery-software-in-intelligent-automation","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2019\/10\/using-process-discovery-software-in-intelligent-automation\/","title":{"rendered":"Using Process Discovery Software in Intelligent Automation"},"content":{"rendered":"\r\n

Introduction<\/strong><\/p>\r\n\r\n\r\n\r\n

For Intelligent Automation projects, and specifically, Robotic Process Automation (RPA)<\/a>, where the go\/no go threshold is significantly lower due to low implementation costs and short project timelines, creating a prioritized list of project candidates can become a challenge since the process owner\u2019s and process expert\u2019s gut-feel based on where they see opportunities may not be aligned with actual volumes and time requirements to complete process steps.\u00a0 The most mentally frustrating or repetitive work processes will be at the top of the list when, in fact, other less obvious work processes might be significantly better candidates.\u00a0<\/p>\r\n\r\n\r\n\r\n

With the rise of Intelligent Automation solutions<\/a>, there is also a range of supporting solutions, either as add-on components from an IA software provider or as separate software solutions that are specifically focused on process mining or process discovery.\u00a0 While Intelligent Automation has been quickly proven to have merit, using tools, including software solutions, to identify opportunities is a new opportunity where the track record for success is less clear.<\/p>\r\n\r\n\r\n\r\n

iPollingTM<\/sup> Results Review<\/strong><\/p>\r\n\r\n\r\n\r\n

Recently, Peeriosity\u2019s iPollingTM<\/sup> was used by a Director of Shared Services at a member company to better understand how peers are identifying Intelligent Automation project opportunities.\u00a0 Using this approach, the poll author was able to quickly gain insights into his issue, which he described as follows:<\/p>\r\n\r\n\r\n\r\n

In order to justify Robotic Process Automation (RPA)<\/a> costs our company would like to identify processes where the benefits of automation outweigh the costs. Using a tool to identify those processes where the highest volume or longest delays are occurring would expedite the selection process. We are interested to know what other Peeriosity member companies are doing in this area.\u00a0<\/em><\/p>\r\n\r\n\r\n\r\n

The first question in the poll asked about the tool that is being used.\u00a0 As expected, this opportunity is so new that most companies are not using a tool, with 74% selecting this response. \u00a0For those that are, 21% are using Celonis and 5% are using Workforce Intelligence (from Pega), with zero percent using Active Ops, StereoLogic, or an internally developed solution. \u00a0<\/p>\r\n\r\n\r\n\r\n

\"primary<\/figure>\r\n\r\n\r\n\r\n

Regarding overall satisfaction levels for the vendor selected for companies who are using a tool for process mining or process discovery, 37% report being satisfied, and for the balance of 63% the responses range from \u201cToo early to tell”, to Unsatisfied or Indifferent.\u00a0 Here are the details:<\/p>\r\n\r\n\r\n\r\n

\"level<\/figure>\r\n\r\n\r\n\r\n

Here are several of the comments added by members:<\/p>\r\n\r\n\r\n\r\n