{"id":4129,"date":"2019-09-09T20:34:34","date_gmt":"2019-09-09T20:34:34","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=4129"},"modified":"2022-09-02T08:10:55","modified_gmt":"2022-09-02T08:10:55","slug":"experiences-in-outsourcing-purchase-to-pay-process-areas","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2019\/09\/experiences-in-outsourcing-purchase-to-pay-process-areas\/","title":{"rendered":"Experiences in Outsourcing Purchase-to-Pay Process Areas"},"content":{"rendered":"\r\n<p style=\"font-size: 14px;\"><strong>Introduction<\/strong><\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">As external service providers continue to improve their service offerings, more companies are including outsourcing as an important part of their overall strategy for Purchase-to-Pay.\u00a0 With the significant introduction of Intelligent Automation at many outsourcing providers, their capabilities have increased substantially allowing them to provide a service offering that is effective both operationally and from a cost standpoint to their clients.\u00a0 This research abstract looks at one company&#8217;s efforts in this area, particularly within <a href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/category\/accounts-payable\/\">Accounts Payable<\/a> and Travel Expense (T&amp;E).<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\"><strong>Company Experience<\/strong><\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">On a recent Peeriosity Peercast<sup>TM<\/sup>, a Peeriosity member company with over $10 billion in annual revenue, shared their experiences in outsourcing Purchase-to-Pay activities to <a href=\"https:\/\/www.tcs.com\/\" target=\"_blank\" rel=\"noopener\">Tata Consultancy Services (TCS<\/a>). \u00a0The company has four global P2P process support centers, with the two centers in the United States and Slovakia being captive and the two located in India and China being part of the TCS operation.\u00a0 The outsourced centers provide the majority of services for both Accounts Payable and T&amp;E, with the exception of payments, system support, European T&amp;E processing, and L2\/3 customer service.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">A primary focus of the feature presentation was the oversight of the relationship with TCS, especially in the area of performance measurement.\u00a0 The following are the status metrics that are monitored daily by the company:<\/p>\r\n\r\n\r\n\r\n<ul class=\"font-14\">\r\n<li>Expense reports audited<\/li>\r\n<li>Expense reports in the process<\/li>\r\n<li>Expense reports sent back for correction %<\/li>\r\n<li>Pending corporate card submissions (weekly)<\/li>\r\n<li>Pending expense submissions (weekly)<\/li>\r\n<li>Invoices in process<\/li>\r\n<li>Match exceptions (weekly)<\/li>\r\n<li>Upload template status<\/li>\r\n<li>Customer service volume<\/li>\r\n<li>Daily ERP \u2013 bank payments reconciliation<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">While the transition to TCS was complex and challenging, the company has been pleased with the <a href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2014\/12\/communicating-shared-services-results-to-key-stakeholders\/\">overall results<\/a>.\u00a0 The learnings from this project have been significant and include the following:<\/p>\r\n\r\n\r\n\r\n<ul class=\"font-14\">\r\n<li>Allocate at least two months for onsite and one month for offsite knowledge transfer<\/li>\r\n<li>Verify Statement of Procedures encompass all detailed steps for all transactions with screen prints at a country level<\/li>\r\n<li>Allocate one full month of Subject Matter Experts onsite support at outsourcer through month end, preferably quarter-end close<\/li>\r\n<li>Retain outsourced employees for at least one month after going live with retention bonuses<\/li>\r\n<li>Maintain Subject Matter Experts in key areas<\/li>\r\n<li>Review, interview and approve all transitions, outsource the management and key position hires<\/li>\r\n<li>Hold daily update meetings during onsite knowledge transfer, weekly at go live, and monthly governance meetings with an annual onsite<\/li>\r\n<li>One-for-one outsourcing to outsourced employees is not realistic. A bench\/buffer is required especially in the beginning and smaller ongoing due to attrition<\/li>\r\n<li>In the beginning, management of the outsourcer at the micro level is required<\/li>\r\n<li>Choose an outsourcer with experience, a large global customer base, and with six sigma and robotics expertise<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Additional details regarding the company\u2019s experiences in outsourcing the majority of their Purchase-to-Pay process can be found on the Peeriosity member website, including their complete presentation and a recording of the Peercast<sup>TM<\/sup>.\u00a0<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\"><strong>iPolling<sup>TM<\/sup> Results Review<\/strong><\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">A poll developed utilizing Peeriosity\u2019s innovative iPolling<sup>TM<\/sup> technology provides some interesting details about the degree of outsourcing of P2P processes by major corporations.\u00a0 The first question asked about the status of outsourcing P2P processes, with 44% having outsourced significant portions of their operation, 20% having outsourced moderate levels, and 12% limited levels.\u00a0 Just 12% have outsourced and then brought it back in-house, while the remaining 12% have not yet considered outsourcing.<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" class=\"alignnone wp-image-4130\" src=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2019\/09\/image.png\" alt=\"current status of you company in outsourcing purchase-to-pay process \" width=\"577\" height=\"312\" srcset=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2019\/09\/image.png 577w, https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2019\/09\/image-300x162.png 300w, https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2019\/09\/image-500x270.png 500w\" sizes=\"(max-width: 577px) 100vw, 577px\" \/><\/figure>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">The second poll question then addressed the geographical location of the primary P2P outsourced activities, with Asia \/ India being the most prevalent at 57%.\u00a0 This was followed by North America with 14%, and multiple lower-cost locations across the globe for 10%.\u00a0<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" class=\"alignnone wp-image-4131\" src=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2019\/09\/image-1.png\" alt=\"best description of geographical location \" width=\"577\" height=\"312\" srcset=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2019\/09\/image-1.png 577w, https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2019\/09\/image-1-300x162.png 300w, https:\/\/www.peeriosity.com\/shared-services\/articles\/wp-content\/uploads\/2019\/09\/image-1-500x270.png 500w\" sizes=\"(max-width: 577px) 100vw, 577px\" \/><\/figure>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Some of the comments made by Peeriosity members related to this poll include the following:<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Manufacturing Member: We are utilizing RPA to eliminate the value of outsourced P2P support.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Healthcare, Pharmaceuticals, Biotech Member: In addition to India, there is a small team with the same outsourcer in LATAM, primarily for language requirements.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Manufacturing Member: Outsourced to Latin America for commercial businesses and the US for aerospace businesses.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Retail Member: P2P solution with automated workflow and RPA is used to eliminate manual entry and non-value-added steps in the process.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Computers &amp; Electronics Member: In-house largely in Asia.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Manufacturing Member: Outsourced regionally.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Healthcare, Pharmaceuticals, Biotech Member: We have only outsourced telecom and utility invoices.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Manufacturing Member: We outsourced invoice scanning and OCR within Europe and had to bring it back in-house due to the volume of invoices that got lost in the process. Today, we still have limited outsourcing of the same activity, but trying to get it in-house again.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Consumer Products &amp; Services Member: AP process outsourcing in India.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Healthcare, Pharmaceuticals, Biotech Member: Agilent has not outsourced to a 3rd party. We manage in-house in our financial center.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Non-Profit Member: Utilities billing and rate audit\/management and processing for payment are outsourced across the United States and Canada.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\"><strong>Closing Summary<\/strong><\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">As the service levels for outsourcing companies continue to improve while costs drop as a result of improved process design and leading-edge technology, this option continues to be an attractive one for many major corporations across the globe.\u00a0 While not an appropriate solution for everyone, having an experienced provider that has this type of operation as their area of expertise can result in not only reduced costs, but increased customer satisfaction and higher quality levels.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">What is the status at your company with respect to the use of outsourcing at least portions of the P2P process?\u00a0 Does your current approach meet your needs or is it time to take another look at this important aspect of your operation?<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Who are <em>your<\/em> peers and how are you collaborating with them?<\/p>\r\n\r\n\r\n\r\n<p>______________________________________________________________________________<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">\u201cPeercasts<sup>TM<\/sup>\u201d are private, professionally facilitated webcasts that feature leading member company experiences on specific topics as a catalyst for broader discussion.\u00a0 Access is available exclusively to Peeriosity member company employees, with consultants or vendors prohibited from attending or accessing discussion content.\u00a0 Members can see who is registered to attend in advance, with discussion recordings, supporting polls, and presentation materials online and available whenever convenient for the member.\u00a0 Using Peeriosity\u2019s integrated email system, Peer Mail<sup>TM<\/sup>, attendees can easily communicate at any time with other attending peers by selecting them from the list of registered attendees.\u00a0<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">\u201ciPolling<sup>TM<\/sup>\u201d is available exclusively to Peeriosity member company employees, with consultants or vendors prohibited from participating or accessing content. Members have full visibility of all respondents and their comments. Using Peeriosity\u2019s integrated email system, Peer Mail<sup>TM<\/sup>, members can easily communicate at any time with others who participated in iPolling<sup>TM<\/sup>.<\/p>\r\n\r\n\r\n\r\n<p style=\"font-size: 14px;\">Peeriosity members are invited to log into <a href=\"http:\/\/www.peeriosity.com\/shared-services\/\">www.peeriosity.com<\/a> to join the discussion and connect with Peers.\u00a0\u00a0 Membership is for practitioners only, with no consultants or vendors permitted.\u00a0 To learn more about Peeriosity, <a href=\"https:\/\/www.peeriosity.com\/shared-services\/\">click here<\/a>.<\/p>\r\n<p><span class='st_linkedin_large' st_title='Experiences in Outsourcing Purchase-to-Pay Process Areas' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2019%2F09%2Fexperiences-in-outsourcing-purchase-to-pay-process-areas%2F' displayText='linkedin'><\/span><span class='st_twitter_large' st_title='Experiences in Outsourcing Purchase-to-Pay Process Areas' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2019%2F09%2Fexperiences-in-outsourcing-purchase-to-pay-process-areas%2F' displayText='twitter'><\/span><span class='st_email_large' st_title='Experiences in Outsourcing Purchase-to-Pay Process Areas' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2019%2F09%2Fexperiences-in-outsourcing-purchase-to-pay-process-areas%2F' displayText='email'><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Introduction As external service providers continue to improve their service offerings, more companies are including outsourcing as an important part of their overall strategy for Purchase-to-Pay.\u00a0 With the significant introduction of Intelligent Automation at many outsourcing providers, their capabilities have increased substantially allowing them to provide a service offering that is effective both operationally and [&hellip;]<\/p>\n<p><span class='st_linkedin_large' st_title='Experiences in Outsourcing Purchase-to-Pay Process Areas' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2019%2F09%2Fexperiences-in-outsourcing-purchase-to-pay-process-areas%2F' displayText='linkedin'><\/span><span class='st_twitter_large' st_title='Experiences in Outsourcing Purchase-to-Pay Process Areas' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2019%2F09%2Fexperiences-in-outsourcing-purchase-to-pay-process-areas%2F' displayText='twitter'><\/span><span class='st_email_large' st_title='Experiences in Outsourcing Purchase-to-Pay Process Areas' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2019%2F09%2Fexperiences-in-outsourcing-purchase-to-pay-process-areas%2F' displayText='email'><\/span><\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.2 (Yoast SEO v19.13) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Outsourcing Purchase-to-Pay Process Areas | Peeriosity, LLC<\/title>\n<meta name=\"description\" content=\"Read about the experiences in Outsourcing Purchase-to-Pay Process. 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