{"id":3912,"date":"2019-05-22T16:36:28","date_gmt":"2019-05-22T16:36:28","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=3912"},"modified":"2022-09-02T09:13:59","modified_gmt":"2022-09-02T09:13:59","slug":"transitioning-te-support-to-an-overseas-location","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2019\/05\/transitioning-te-support-to-an-overseas-location\/","title":{"rendered":"Transitioning T&E Support to an Overseas Location"},"content":{"rendered":"

Introduction<\/strong><\/span><\/p>\n

As is the case with almost any major business process area, the opportunity to shift support of the Travel Expense (T&E) process to an off-shore location can be an attractive one, especially for major companies with a large employee base and a robust corporate card program<\/a>.\u00a0 This was the situation for a Peeriosity member company, which, in March 2018, transitioned its support for travelers based in the United States (U.S.) to its Shared Service Center in Poland.\u00a0 Since then, they have also expanded that team to support Germany and Spain.\u00a0 On a recent Peeriosity PeercastTM<\/sup>, they discussed their decision process, the transition, and lessons learned in carrying out this transition<\/a>.<\/span><\/p>\n

Company Experience<\/strong><\/span><\/p>\n

Our feature company, a large manufacturer with USD $40 billion in revenue and over 50,000 employees, created its Shared Services operation in 2006, with the T&E process included in the original scope.\u00a0 In 2012, the company outsourced the majority of the T&E process for the U.S.\u00a0 to a provider who provided services from an offshore location, and in 2016 the process was brought back in-house and primarily staffed with temporary employees based in the U.S. in preparation to transition the process offshore in 2018 to a captive center located in Poland.\u00a0 Some of the internal capabilities that enabled this approach include the following:<\/span><\/p>\n