{"id":3890,"date":"2019-04-09T18:31:14","date_gmt":"2019-04-09T18:31:14","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=3890"},"modified":"2022-09-05T16:02:48","modified_gmt":"2022-09-05T16:02:48","slug":"member-case-study-8-%e2%80%93-our-intelligent-automation-journey","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2019\/04\/member-case-study-8-%e2%80%93-our-intelligent-automation-journey\/","title":{"rendered":"Member Case Study # 8 \u2013 Our Intelligent Automation Journey"},"content":{"rendered":"

Introduction to Our Intelligent Automation Journey\u00a0<\/strong><\/span><\/p>\n

On a frequent basis, Peeriosity member companies share details and insights regarding their efforts in the Intelligent Automation<\/a> space in order to help other companies facing similar challenges.\u00a0 During a recent PeercastTM<\/sup>, a member company shared their experiences in implementing Robotic Process Automation (RPA)<\/a> in their Shared Services organization and what they have learned to this point in their Intelligent Automation journey.<\/span><\/p>\n

Company Experience<\/strong><\/span><\/p>\n

The member company featured on the PeercastTM<\/sup> \u00a0is a large global corporation with over 50,000 employees working in 50 countries.\u00a0 Their Intelligent Automation Center of Excellence (CoE) is one of five pillars found in their Automation & Process Optimization (APO) Eco System, along with ERP Process Deployment, ERP Data Governance, Control Configuration, and Process Engineering.\u00a0 This matrix framework has some key benefits, including an integrated process approach, an agile structure, robust solutioning, being quick to market, and providing financial leverage and resource optimization.<\/span><\/p>\n

The company started its Intelligent Automation journey in late 2016 by investigating the capabilities of RPA and holding vendor meetings and product demos (including a proof of concept on their vendor master file) over the following several months until Automation Anywhere was selected as its provider in August 2017.\u00a0 The Automation Anywhere environments were stood up and configured a few weeks later, and resources were recruited for the RPA Team.\u00a0 An Intelligent Automation Solutions CoE was established in January of 2018 and the first automation went into production in February 2018.\u00a0 By the end of 2018, they had 15 automation in place, providing $3 million in benefits.<\/span><\/p>\n

When assessing the viability of potential automation, a threshold requirement was that the benefits have to justify the creation and support of the automation.\u00a0 Those benefits can be hard savings, cost avoidance, and process productivity and are identified as part of a detailed automation assessment process.<\/span><\/p>\n

Intelligent Automation is driving value at the company in the following ways:<\/span><\/p>\n

    \n
  1. Higher Quality \u2013 Human errors are eliminated, compliance is improved, and there is higher staff satisfaction as the team can better focus on customer service.<\/span><\/li>\n
  2. Productivity Boost \u2013 Average handling times have been reduced by 40% and are monitored around the clock.<\/span><\/li>\n
  3. Cost Saver \u2013 An 80% reduction in processing costs in certain areas has been realized, with payback on the original technology investment occurring in months, not years.<\/span><\/li>\n
  4. Implementation Speed \u2013 There is rapid implementation of new processes as process elements are often reusable among the different automation being implemented.<\/span><\/li>\n<\/ol>\n

    Additional details regarding the feature company\u2019s journey, including a listing of assessment questions and metrics around the automation process, can be found on the Peeriosity member website.<\/span><\/p>\n

    Closing Summary<\/strong><\/span><\/p>\n

    Our feature company provided members with another great example of what a focused effort on implementing Intelligent Automation can result in for a major corporation.\u00a0 Their obvious commitment from the inception of the project to make this effort a success has resulted in significant cost and productivity improvements, along with higher service quality results and increased attention by employees on customer service.<\/span><\/p>\n

    What is the status at your company regarding fully taking advantage of the benefits of Intelligent Automation?\u00a0 Is your current IA effort progressing at an acceptable pace or is an increased focus necessary to achieve your objectives in this area?<\/span><\/p>\n

    Who are your<\/em> peers and how are you collaborating with them?<\/span><\/p>\n

    \n

    ____________________________________________________________________________<\/p>\n<\/div>\n

    \u201cPeercastsTM<\/sup>\u201d are private, professionally facilitated webcasts that feature leading member company experiences on specific topics as a catalyst for broader discussion.\u00a0 Access is available exclusively to Peeriosity member company employees, with consultants or vendors prohibited from attending or accessing discussion content.\u00a0 Members can see who is registered to attend in advance, with discussion recordings, supporting polls, and presentation materials online and available whenever convenient for the member.\u00a0 Using Peeriosity\u2019s integrated email system, Peer MailTM<\/sup>, attendees can easily communicate at any time with other attending peers by selecting them from the list of registered attendees.\u00a0<\/span><\/p>\n

    \n

    Peeriosity members are invited to log into www.peeriosity.com<\/a> to join the discussion and connect with Peers.\u00a0\u00a0 Membership is for practitioners only, with no consultants or vendors permitted.\u00a0 To learn more about Peeriosity, click here<\/a>.<\/span><\/p>\n<\/div>\n

    <\/span><\/span><\/span><\/p>","protected":false},"excerpt":{"rendered":"

    Introduction to Our Intelligent Automation Journey\u00a0 On a frequent basis, Peeriosity member companies share details and insights regarding their efforts in the Intelligent Automation space in order to help other companies facing similar challenges.\u00a0 During a recent PeercastTM, a member company shared their experiences in implementing Robotic Process Automation (RPA) in their Shared Services organization […]<\/p>\n

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