{"id":3860,"date":"2019-03-14T15:57:41","date_gmt":"2019-03-14T15:57:41","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=3860"},"modified":"2022-09-05T16:07:07","modified_gmt":"2022-09-05T16:07:07","slug":"taking-shared-services-quality-to-the-next-level","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2019\/03\/taking-shared-services-quality-to-the-next-level\/","title":{"rendered":"Taking Shared Services Quality to the Next Level"},"content":{"rendered":"

Introduction<\/strong><\/span><\/p>\n

Quality, along with cost, productivity, and customer satisfaction, has always been one of the four primary measures of success in Shared Services.\u00a0 There are a variety of approaches to achieving high levels of quality performance, with some companies utilizing formal quality programs, such as Lean and Six Sigma<\/a>, and others developing their own approach based upon a variety of quality principles.\u00a0 Regardless of the approach that might be best for a particular company, just making the concerted effort to focus on quality can provide significant benefits to just about any Shared Services organization<\/a>.\u00a0 This research abstract looks at the experiences and key learnings of a major corporation as they developed and utilized their Shared Services quality program<\/a>.<\/span><\/p>\n

Company Experience<\/strong><\/span><\/p>\n

A recent Peeriosity PeercastTM<\/sup> featured a member company with over $10 billion USD in annual revenue and more than 25,000 employees.\u00a0 Presenting on the webcast was the Director of Financial Shared Services Support and one of his key customers, the Director of Accounts Receivable and Credit Services.\u00a0 Leading a Quality team of ten employees consisting of a Manager of Process Improvement, four QA Analysts, three Process & CI Analysts, and two Trainers, the Financial Shared Services Support Team also includes the Automation, Systems\/Analytics, Acquisitions & Integration Management, and Project Management groups.<\/span><\/p>\n

The Quality Team is responsible for the following:<\/span><\/p>\n