{"id":3834,"date":"2019-03-05T16:58:19","date_gmt":"2019-03-05T16:58:19","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=3834"},"modified":"2022-09-05T16:15:12","modified_gmt":"2022-09-05T16:15:12","slug":"intelligent-automation-status-and-objectives-%e2%80%93-one-year-later","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2019\/03\/intelligent-automation-status-and-objectives-%e2%80%93-one-year-later\/","title":{"rendered":"Intelligent Automation Status and Objectives \u2013 One Year Later"},"content":{"rendered":"

Introduction<\/strong><\/span><\/p>\n

When it comes to Intelligent Automation, separating fact from fiction, and knowing the detailed experiences of your peers is critical to achieving the best possible outcomes.\u00a0 Fortunately, members of Peeriosity\u2019s Intelligent Automation best practice research community are well positioned to understand and learn from the actual experiences of leading peers.\u00a0 All within the safety and security of being part of a private professional research network, with access restricted to peer practitioners.<\/span><\/p>\n

A Peeriosity PeercastTM<\/sup> discussion in our Intelligent Automation research area<\/a> in late 2018 featured several leading companies, each with significant experience, sharing candidly their experiences in 2018 and their plans for 2019. \u00a0The format was identical to a Peercast in late 2017, and the depth of the discussion suggests that member companies are rapidly making progress with both the design and deployment of Intelligent Automation initiatives. \u00a0Both discussions are recorded for playback at any time by Peeriosity members.\u00a0<\/span><\/p>\n

iPollingTM<\/sup> Results Review
\n<\/strong><\/span><\/p>\n

A supporting Peeriosity poll created using the iPollingTM<\/sup> technology explored the current status regarding the use of RPA\/AI technology<\/a> in Shared Services at member companies.\u00a0 The results indicate that 39% Intelligent Automation technology is fully operational with dedicated resources and strategy in place, which is a significant increase from 2017 when the response was only 9%.\u00a0 An additional 39% report that Intelligent Automation technology is being tested and\/or implemented now, with resources and strategy under development, which while consistent with results from 2017 of 41%, represents a significant shift since the results suggest that 30% of those companies have successfully joined the group of companies who are fully operational.\u00a0 Similarly, for companies that are actively investigating, but no major use of resources are as yet taking place, the results were 19% in 2018 and 29% in 2017.\u00a0 Finally, in 2018 3% indicated they had made little progress or don\u2019t have plans, while in 2017 there were 21% selected these response options.\u00a0 Here are the details:<\/span><\/p>\n

\"iPolling:<\/p>\n

\"iPolling:<\/p>\n

Regarding plans for 2019, 49% of member companies indicate that they will continue on an aggressive implementation path, which is a significant increase from the 24% that selected this option in 2017 with regards to their plans for 2018. Also regarding 2019 plans, 29% expect to take their projects to a fully operational level, which is consistent with 2017 plans for 2018 when 28% made this selection.\u00a0 Also very similar are the percentages of companies that are beginning to develop and test their strategies, at 19% and 24%, respectively.\u00a0 A notable difference exists when considering the percentage of companies that don\u2019t anticipate tangible testing or that have no plans, with only 3% indicating this was true for 2019, while when responding in 2017 about plans for 2018, 24% indicated this was true.\u00a0 Here are the details:<\/span><\/p>\n

\"iPolling:<\/p>\n

\"iPolling:<\/p>\n

Here are a few of the comments from Peeriosity members related to the late 2018 poll:<\/span><\/p>\n