{"id":3693,"date":"2018-12-07T00:17:41","date_gmt":"2018-12-07T00:17:41","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=3693"},"modified":"2022-09-05T18:25:10","modified_gmt":"2022-09-05T18:25:10","slug":"member-case-study-7-%e2%80%93-implementing-intelligent-automation","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2018\/12\/member-case-study-7-%e2%80%93-implementing-intelligent-automation\/","title":{"rendered":"Member Case Study #7 \u2013 Implementing Intelligent Automation"},"content":{"rendered":"

Introduction<\/strong><\/span><\/p>\n

Since launching our Intelligent Automation research area in late 2017, every month we have delivered insightful Peercasts featuring member companies\u2019 experiences, sometimes using a panel format with multiple member companies discussing the pros and cons of available solutions, and at other times with one member company featured on a specific topic.\u00a0 During the past year, seven of these Peercasts have followed an open format, best described as \u201cOur Story \u2013 Implementing Intelligent Automation\u201d, where the featured company shared their experiences, including lessons learned, with Peercast attendees, where attendee questions were answered candidly and honestly.\u00a0<\/span><\/p>\n

Because Peercast attendance is restricted to member practitioners, there is never any reason for bias or restraint, with all attendees able to talk openly about their experiences.\u00a0\u00a0 Best of all, members can easily follow up privately with the featured presenter for a one-off conversation, or exchange comments or questions privately with other attendees using Peeriosity\u2019s integrated Peer Mail capabilities.\u00a0<\/span><\/p>\n

Company Experience<\/strong><\/span><\/p>\n

A recent PeercastTM<\/sup> in our Intelligent Automation research area<\/a> featured a global technology company with over $50B in annual revenue, discussing their story for implementing Intelligent Automation within their Financial Operations Shared Services organization.\u00a0 Their Finance digital transformation focused on the following areas:<\/span><\/p>\n

    \n
  1. Financial Analysis & Reporting<\/span><\/li>\n
  2. Strategy & Forecasting<\/span><\/li>\n
  3. Business Process Automation<\/span><\/li>\n
  4. Risk Management<\/span><\/li>\n<\/ol>\n

    Within the category of Business Process Automation, the featured company shared experiences about deploying Robotic Process Automation<\/a> in 5 areas, including bots for SAP reports, bots to create 1,500+ financial management reports, bots to assist with the royalty contract process, and a multi-lingual chatbot to help automate procurement<\/a> and payment support.<\/span><\/p>\n

    Here are some additional details regarding their experience with business process automation related to FP&A reporting.\u00a0 The process change was to automate the refresh and preparation of over 10,000 monthly queries from various source systems to create 1,500+ unique financial reports, which reduced Shared Service delivery costs and eliminated human error.\u00a0 When implemented, bots refresh report data, perform manual slicer tasks, and prep reports for human operators based on a daily work schedule, notifying when jobs are completed and ready for analysis using a built-in resolution workflow.\u00a0 The results were impressive:<\/span><\/p>\n