{"id":3605,"date":"2018-07-30T19:23:19","date_gmt":"2018-07-30T19:23:19","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=3605"},"modified":"2022-09-05T20:19:27","modified_gmt":"2022-09-05T20:19:27","slug":"managing-employee-perceptions-of-intelligent-automation","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2018\/07\/managing-employee-perceptions-of-intelligent-automation\/","title":{"rendered":"Managing Employee Perceptions of Intelligent Automation"},"content":{"rendered":"

Introduction<\/span><\/strong>
\nIf you believe the spin about Intelligent Automation, it\u2019s a little bit like adding ping-pong and foosball tables to the breakroom, with free ice cream and soda available all day too.\u00a0 Employees will love it since the new technologies will eliminate the boring parts of their jobs<\/a> so that they can focus on tasks that are more rewarding. Yet the hard realities are that few business cases for large-scale investments (in excess of USD $100,000) get approved for the sole purpose of creating happy employees<\/a>.\u00a0\u00a0 \u00a0<\/span><\/p>\n

The most likely scenario is that employees will become concerned as pilots show the power of the new tools.\u00a0 Even positive change can be difficult, with misinformation and rumors quickly drowning the approved (and true) storyline for how the impact of Intelligent Automation on headcount will play out. \u00a0<\/span><\/p>\n

iPollingTM Results Review<\/span><\/strong>
\nPeeriosity\u2019s iPolling was recently used to explore how member companies were managing the change process for their Intelligent Automation<\/a> implementations. Responses were posted in real-time, with visibility to company responses available to all Peeriosity members, allowing for direct communication with peers using Peeriosity\u2019s integrated Peer Mail capabilities.<\/span><\/p>\n

The first question asked respondents to select a response that best describes the overall employee perception of Intelligent Automation within their company\u2019s Shared Services operations.\u00a0 The majority of responses, at 56%, indicated that \u201cthere is some concern regarding IA implementations, but most employees are supportive of the technology\u201d, while 24% indicated that \u201cmost employees are aware of the technology, but we are not far enough along in the IA journey for it to be a concern\u201d.\u00a0 For 10% \u201cthere is significant concern among the employee base regarding IA technology and its potential impact on their jobs\u201d, while the remaining 10% indicated that it wasn\u2019t an issue, since their \u201cIA technology journey has not started\u201d.<\/span><\/p>\n

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The next question in the poll asked about what the Shared Services operation was doing to address employee concerns regarding the introduction of Intelligent Automation.\u00a0 For 58% of member companies, there is awareness of the issues, with 27% indicating that \u201cthis has been a key component of our overall strategy for IA and we are pleased with the results\u201d, and 31% commenting that \u201cthis is something we are aware of, but we need to do a better job of communicating upfront with employees\u201d.\u00a0\u00a0 For 9%, the issue \u201chasn\u2019t received the attention it needs to yet\u201d.\u00a0\u00a0\u00a0 Here are the details:<\/span><\/p>\n

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Here are some comments from responding companies:<\/span><\/p>\n