{"id":3558,"date":"2018-06-14T18:59:26","date_gmt":"2018-06-14T18:59:26","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=3558"},"modified":"2022-09-05T21:00:18","modified_gmt":"2022-09-05T21:00:18","slug":"successfully-implementing-end-to-end-process-design-for-order-to-cash","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2018\/06\/successfully-implementing-end-to-end-process-design-for-order-to-cash\/","title":{"rendered":"Successfully Implementing End-to-End Process Design for Order-to-Cash"},"content":{"rendered":"

Introduction<\/strong><\/span><\/p>\n

While the concept of end-to-end process design<\/a> for Order-to-Cash (O2C)<\/a> has been around for a number of years now, the reality is that a large number of companies are still struggling to make significant progress in that area.\u00a0 While the benefits of such a design are clearly documented, the challenges inherent to making this type of transition, such as functional silos, company culture, and customer-facing language barriers, continue to be a roadblock for many companies.<\/span><\/p>\n

Company Experience<\/strong><\/span><\/p>\n

Recently, the Order-to-Cash Global Process Leader at a global life sciences company with over $25 Billion in revenue and 30,000 employees, shared this company\u2019s experiences in implementing an end-to-end process design for O2C.\u00a0 One key driver to this organizational transition was the consolidation of over 50 legacy ERP systems to a single instance of SAP in 2013, which allowed the company to have a simplified global business model, with standardized processes and technologies<\/a>, including a combination of captive and outsourced service centers and several centers of excellence.<\/span><\/p>\n

The company utilizes an Order-to-Cash Global Process Owner (GPO)<\/a> to provide centralized direction for end-to-end processes spanning multiple centers of excellence and delivery organizations.\u00a0 The GPO focuses on overall performance, including efficiency, repeatability, and compliance, as well as overall strategy and policy.<\/span><\/p>\n

Some of the critical success factors of the implementation of an end-to-end design included the following:<\/span><\/p>\n